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Customer Care Representative I

Company American Heart Association
Location Richardson, TX 75081
Update 5 Day ago
300
Tracking Code

8086-415

Job Description

_Are you ready to join an organization where you can make an extraordinary impact everyday?_

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.

The American Heart Association (AHA)/American Stroke Association (ASA), selected over the last six years as one of the best Nonprofits to work for (#3 in 2015) has an excellent opportunity for a Customer Care Representative I in our National Engagement Center office located in Richardson, TX . Your responsibilities focus on handling and resolving customer inquiries and problem resolution through various sources - telephone, e-mail, web chat and social media. In this very important role, you will assess customer needs, cultivate additional services, and suggest/promote AHA/ASA products. Other responsibilities include:

+ Positively responds to customer requests on AHA CPR programs and promotes our mission by engaging and cultivating all customers through healthy-living email messages.

+ Provides information to develop and change the customers’ mindset and behaviors regarding cardiovascular disease and stroke. Representatives use their knowledge to build relationships, thereby increasing customer satisfaction and loyalty.

+ Maintains on-going customer relationships and uses multiple software programs for tracking contact information.

+ Responds to customer inquiries by referring them to published materials, secondary sources, or more senior staff as well as processes online donations (general, tributes, and/or memorials) for customers.

+ Makes routine outbound calls to thank donors, remind customers about courses or events such as Heart Walk or advocacy issues or to follow up on previous calls.

Want to help get your resume to the top? Take a look at the experience we require:

Required Experience

+ High School diploma or equivalent required.

+ At least six months customer interaction experience demonstrating strong customer satisfaction focus; a passion to help others in a similar environment, as well as proven experience thriving in a high call volume work environment.

+ The ability to multitask by simultaneously navigating several software programs and the Internet is required.

+ Must exhibit exceptional communication skills, both verbal and written, including typing accuracy.

+ Critical thinking and problem-solving skills to delight our customers.

+ Must be able to work a flexible schedule including weekends and holidays as needed. A schedule may start as early as 6:30am or end as late as 9:00pm.

Preferred skills:
+ College degree, preferred.

+ Bilingual (Spanish) is highly desired.

+ Interest and knowledge in health, fitness or nutrition.

+ Familiarity with medical terminology and pronunciation.

Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.

So, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases? Click on “New Resume” to submit your online application. Only those candidates deemed most qualified by the hiring manager will be contacted to interview.

Click here to see other opportunities with the American Heart Association

Follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy \#TheAHALife at https://twitter.com/theahalife

Job Location

Richardson, Texas, United States

Position Type

Full-Time/Regular

Job Category: Call Center

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