- Today's task recruitment is very cut-throat, which is why should you operate sensibly and it is not really a hard action to take. offers you opportunity to undertake it so that you would be able to create the right selection within better technique to obtain swift along with much better outcome. Like that you'll get far better prospect and safer reside in the future. American Heart Association is among the companies you can believe in to present your self ideal and also far better stay in the foreseeable future. Signing up for this provider will make a person capable of accomplish your current target much easier along with help to make your desire come true.

To help to make the corporation perspective and vision comes genuine; American Heart Association is wide open with regard to fresh placement since Position as Customer Care Representative I Companies American Heart Association in Richardson, TX 75081 in January 2018 with Richardson, TX 75081 begin from January 2018. Every person who's considering filling this specific empty, you should take part in that Position as Customer Care Representative I Companies American Heart Association in Richardson, TX 75081 in January 2018 January 2018 recruitment with Richardson, TX 75081. It really is advised for all those players to prepare most needed prerequisites for this career recruitment treatment, since the practice will be needing that you allow appropriate specs that the firm would like because of this placement. If you feel that you will be this can certainly fill the actual options, you can attempt to see more information about Position as Customer Care Representative I Companies American Heart Association in Richardson, TX 75081 in January 2018 January 2018 in Richardson, TX 75081 below.


Customer Care Representative I

Company American Heart Association
Location Richardson, TX 75081
Update 5 Day ago
Tracking Code


Job Description

_Are you ready to join an organization where you can make an extraordinary impact everyday?_

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.

The American Heart Association (AHA)/American Stroke Association (ASA), selected over the last six years as one of the best Nonprofits to work for (#3 in 2015) has an excellent opportunity for a Customer Care Representative I in our National Engagement Center office located in Richardson, TX . Your responsibilities focus on handling and resolving customer inquiries and problem resolution through various sources - telephone, e-mail, web chat and social media. In this very important role, you will assess customer needs, cultivate additional services, and suggest/promote AHA/ASA products. Other responsibilities include:

+ Positively responds to customer requests on AHA CPR programs and promotes our mission by engaging and cultivating all customers through healthy-living email messages.

+ Provides information to develop and change the customers’ mindset and behaviors regarding cardiovascular disease and stroke. Representatives use their knowledge to build relationships, thereby increasing customer satisfaction and loyalty.

+ Maintains on-going customer relationships and uses multiple software programs for tracking contact information.

+ Responds to customer inquiries by referring them to published materials, secondary sources, or more senior staff as well as processes online donations (general, tributes, and/or memorials) for customers.

+ Makes routine outbound calls to thank donors, remind customers about courses or events such as Heart Walk or advocacy issues or to follow up on previous calls.

Want to help get your resume to the top? Take a look at the experience we require:

Required Experience

+ High School diploma or equivalent required.

+ At least six months customer interaction experience demonstrating strong customer satisfaction focus; a passion to help others in a similar environment, as well as proven experience thriving in a high call volume work environment.

+ The ability to multitask by simultaneously navigating several software programs and the Internet is required.

+ Must exhibit exceptional communication skills, both verbal and written, including typing accuracy.

+ Critical thinking and problem-solving skills to delight our customers.

+ Must be able to work a flexible schedule including weekends and holidays as needed. A schedule may start as early as 6:30am or end as late as 9:00pm.

Preferred skills:
+ College degree, preferred.

+ Bilingual (Spanish) is highly desired.

+ Interest and knowledge in health, fitness or nutrition.

+ Familiarity with medical terminology and pronunciation.

Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.

So, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases? Click on “New Resume” to submit your online application. Only those candidates deemed most qualified by the hiring manager will be contacted to interview.

Click here to see other opportunities with the American Heart Association

Follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy \#TheAHALife at

Job Location

Richardson, Texas, United States

Position Type


Job Category: Call Center

EOE Minorities/Females/Protected Veterans/Disabled