RECEPTIONIST - ATRIUM LOBBY (On-Call onl...

Company Emerald Coast Utilities Authority
Location Pensacola, FL 32514
Update 8 Day ago
300
ECUA is a Veteran - Committed employer. Disabled Veterans and Non-veterans are encouraged to apply.

JOB SUMMARY: (PG 15) - *"On-Call position", with no guaranteed hours and very limited benefits.

**On-Call position posting will remain open until filled. Very limited benefits include membership in Florida Retirement System - if eligible.
Provides receptionist services for several ECUA departments. Greets all customers, visitors and employees in a friendly, business-like manner. Ensures they have signed-in and have the appropriate visitor badge. Screens inquiries identifying questions, problems or concerns to accurately direct people to the appropriate department or staff member. Observes customer and visitor activity in the atrium area for potential safety or security concerns.

ESSENTIAL FUNCTIONS:
Greets customers and visitors in a friendly and professional manner.

Receives, responds to and/or transfers telephone calls promptly and efficiently.

Records messages when needed and notifies the appropriate staff member in a timely manner.
Answers routine questions and provides general information to callers and visitors.
Receives packages such as UPS and FedEx when delivered to the front lobby. Notifies appropriate staff member of package receipt.
Files and retrieves information from desktop computer or filing system. Keeps ECUA's Public Notice Bulletin Board current. Operates standard office equipment such as copy and fax machines. Make copies, collates, binds, staples, and files documents as needed. Performs other duties as assigned by the supervisor.

The On-Call position will be called upon to fill in for the part-time position as needed, for scheduled and unscheduled absences.

Minimum Qualifications:
Please note: This is for an on-call position with no guarantee of hours and very limited benefits.*

High school diploma or equivalent. (Educational documentation will be requested upon offer of employment.)

One year of office support experience that includes performance of receptionist duties is desirable.

Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications :
May require the possession of or ability to obtain a Florida Driver License upon offer of employment. Employment offers to all new hires are contingent upon the job candidates successfully passing background and reference checks, nicotine screening, drug screening, and post job offer physicals (that may include pulmonary testing). Offers of transfers or promotion to current ECUA employees are not subject to nicotine screening. All applicants are subject to physical assessments as required by job.

  • See Benefits described in Job Summary.
Physical Requirements/Working Environment:
While performing the essential functions of this job the employee is regularly required to work in an open space setting, use standard office equipment, read printed materials and a computer screen, and communicate in person and over the telephone.

The incumbent's working conditions are typically moderately quiet.

Knowledge, Skills, and Abilities/Supplemental Information:
MATERIAL AND EQUIPMENT USED:
Telephone system, desktop computer and printer, FAX machine, copy machine and various other standard office equipment.

Knowledge of : English grammar and telephone etiquette.
ECUA security policies and procedures.
Ability to : Communicate effectively on the telephone and in person with customers, the general public and employees. Use a personal computer including word processing, email, and spreadsheet software.