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Operations ManagerCompany Perfect Plumbing, Heating and Air
Location Boise, ID
Update 5 Day ago
Check us out - https://vimeo.com/204642313
The primary mission of the Operations Manager (“OM”) is to lead a high performing team to implement and execute a specific plan to achieve the revenue and profits required by the Owner(s) and/or Board of Directors. In addition, the successful OM will report directly to the General Manager and is responsible for guiding the day to day operations of the company maintaining the company’s standard of excellence for customer service, employee satisfaction and driving financial results.
This Operations Manager position will be primarily charged with leading the day to day operations of the business with a goal to execute the companies vision. Key responsibilities fall in the following areas:
Creating Repeat Customers (Customer Service)
Implementing Process and Continuous Improvement
Providing Direction and Driving Accountability
Developing a High Performing Team
Driving Financial Results
In addition, the Operations Manager will be directly responsible for the following departments:
Service Management (Including Installation)
Call Center – Customer Service
Warehouse, Safety and Fleet
Read more about the duties, activities and measurements for this position.
QUALITIES OF A PERFECT CANDIDATE
“Roll-With-It”: You roll-with-the-punches and come up with creative solutions to problems that keep our customers happy. You diffuse complaints before they become bigger issues and identify solutions that are appropriate and fair to all parties involved.
Know-It-All: You call your customers by name and compliment them on their recent visit to the salon. How did you remember? Because you make it a point to go above and beyond! You get that we treat our customers like family. You understand that we’re building something big here and you want to represent our company in a positive manner.
Life of the Party: When you show up your teammates breathe a sigh of relief! Even when a job is going sideways your team knows they can count on you to proactively offer any help you can. You have the kind of positive attitude that lets everyone know it’s going to be alright.
You Juggle: You can handle doing more than one thing at a time and seamlessly prioritize your schedule to get everything done on time. You understand the importance of following up on time and write yourself notes either electronically or via sticky note (we don’t judge).
Coachable: When you are given feedback you take it and run because you want to win. You know that the more you invest in us, the more we’ll invest in you!
**Perfect is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state or local law.**