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Program Assistant

Company University of Central Florida
Update 30 Day ago
This position serves as the primary receptionist for the College of Graduate Studies. Under the supervision of the Coordinator, Administrative Services, this position greets visitors, answers requests for information related to the graduate programs, and performs various clerical duties related to the College of Graduate Studies.

Greets walk-in visitors and responds to walk-in requests for information from prospective graduate students (prospects), currently enrolled graduate students, faculty, staff,and members of the general public. Greets and announces visitors to the Vice Provost and Dean, Associate Deans, Assistant Dean and other staff members of the College of Graduate Studies. Provides immediate answers to questions and inquiries from walk-ins who are seeking information about graduate programs, policies, and procedures. This requires excellent customer service skills and broad knowledge about the processes, people, and systems involved in graduate education at UCF . Must be familiar with graduate processes related to admissions, registration, financial support, thesis/dissertation, and student services and records.

Answers telephone calls received on the primary Graduate Studies access line. Answers questions, provides requested information verbally (or by mail as indicated below), takes and forwards messages, and/or forwards calls to appropriate Graduate Studies staff persons.

Uses PeopleSoft to track walk-in traffic and Observer/Composer software to track phone calls for weekly, monthly and annual reports.

Assists office personnel with other related duties as assigned by supervisor. These responsibilities may include, but are not limited to research, gathering and entering data, typing, filing, bulk mail-outs, xerox, requesting transcripts and calculating GPAs, updating holds, assisting in data clean up efforts, and other student record information.

Minimum Qualifications
A high school diploma and four years of appropriate experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. If minimum requirements of the position do not require post high school education, an applicant is not required to provide the information on the application.

Additional Minimum Requirements

Ability to work in a fast-paced environment.
Exceptional computer and communication skills.
Ability to multitask.

Veterans’ Preference
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit

Special Conditions
If you are selected as the final candidate for an employment opportunity here at UCF , both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

Equal Employment Opportunity Employer
As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF 's Equal Opportunity Statement can be viewed at: . As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.