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DESK CLERK NF-2 TLF/MCAS

Company Department of the Navy
Location Beaufort, SC
Update 5 Day ago
300
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.

FIRST AND FOREMOST, THE POSITION IS RESPONSIBLE FOR TAKING CARE OF MARINES, SAILORS AND FAMILY MEMBERS

Responsibilities

Ensures the efficient operation of the Lodging Facility during assigned shift. Performs variety of clerical/technical duties in support of the reservation department. Answers reservation inquiries and determines availability. Creates reservation record; registers guest; assigns room and key card. Calculates and posts all charges to guest’s account, presents statement, collects payment and maintains records on a Personal Computer. Coordinate guest services; maintain accurate room status information; monitor guest accounts; and notifies supervisor of delinquent accounts. Responsible for change fund. Answers telephone or operate telephone system. Relays messages to guests. Advises manager of any maintenance or guest problems. Calls emergency maintenance if warranted. Assists in training new employees. Provides information about location of activities and tourist attractions in the immediate area.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise.

Adheres to safety regulations and standards. Uses required safety equipment, and observe safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Responsible for maintaining guest breakfast area. Replenish breakfast items as needed. Keeps management informed of inventory supply for replacement order.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Maintains personal identification information IAW with prescribed regulations and ensures confidentiality and security of information. Handles sensitive information that is proprietary, privileged, confidential, or otherwise legally exempt from disclosure. Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying or dissemination of information, messages, or correspondence in accordance with rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18. Notifies the higher level supervisor and senders immediately when personal identification information has been released and advises on how to properly recover, and/or protect information.

Performs other related duties as assigned.

Supervisory status No

Promotion Potential NA

Who May Apply This job is open to… Open to All Sources Questions? This job is open to 1 group.

  • Job family (Series) 1173 Housing Management

    Similar jobs
    • Managers, Property
    • Property Managers

  • Requirements Help Requirements Conditions of Employment
    • See Duties and Qualifications
    EVALUATIONS:

    Qualifications At least one year experience as a desk clerk or in progressively responsible clerical, office, or other work, which indicates the abilities to acquire the particular knowledge and skill to perform the duties of the job. Ability to operate a personal computer. Basic knowledge of business mathematics with experience in cash handling, operating cash register and computing charges. Ability to deal congenially and tactfully with others. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

    Education

    Additional information

    GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

    It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

    As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

    Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

    Required Documents:
    *Education/certification certificate(s), if applicable.
    *If prior military, DD214 Member Copy
    This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

    Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with “TA” stamped in red on front of card.

    INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

    ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

    How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.

    Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

    Background checks and security clearance Security clearance Not Applicable

  • Required Documents Help Required Documents Varies - Review "OTHER INFORMATION"

    If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits Help Benefits A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
    • Benefits for federal employees
    • Healthcare insurance
    • Pay and leave

    The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

    • Stability of Federal Civilian Service

    • People with passion for doing work that matters

    • Quality of Work Life Balance

    • Competitive Pay

    • Comprehensive Benefit Packages

    • Marine Corps Exchange and Base Facility Privileges

    http://www.usmc-mccs.org/careers/benefits.cfm

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.