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Director, IT Infrastructure & Support

Company Cincinnati Museum Center & National Underground Railroad Freedom Center
Location Cincinnati, OH 45203
Update 7 Day ago
The Director of IT Infrastructure and Support performs two key functions across the Cincinnati Museum Center and National Underground Railroad Freedom Center:

Manages and administers all systems and infrastructure as they relate to WAN/LAN/WLAN networking, telecommunications, and security

Directs desktop implementation and has broad oversight over desktop support

The Director supervises the IT Help Desk Manager and support team and works collaboratively across other departments and staff to support and enhance business operations and procedures. The successful candidate should be attentive to end-user needs and will be a change agent throughout the organization as we continually improve our IT infrastructure.


Infrastructure Administration - 50%

Responsible for support and delivery of technology infrastructure services, including but not limited to WAN, LAN, and WLAN, internet protocol telephony, telecommunications, servers, network, including firewalls, and data centers.*

Ensure system reliability, security control, protection of IT assets.*

Developing and documenting best practices, standards, “as built” diagrams, network segmentation and configuration, and security operations.*

Assist in developing the long term IT infrastructure strategy and plans with a focus on controlling costs.*

Administer Active Directory design, user creation and group policies.*

Desktop Support and Implementation - 30%

Develops implementation plans and procedures for desktop procurement and support.*

Responsible for ensuring Help Desk staff deliver a high-level of customer support and also provide end-user support for escalated tickets.*

Manage Help Desk Manager and mentor Help Desk Staff.*

Administer development of on-going training opportunities (both in-person and how-to guides) for IT Infrastructure.*

Admin/Management – 20%

Develop a comprehensive plans and best practices for organizational operations as related to data processing and storage, file management, IT standards, and infrastructure usage.*

Communicate regularly, effectively, and as appropriate to executives and management, peers, operations personnel, and IT reports.*

Assist in creating and administering IT Department Budget.*

Ensure that projects are completed on schedule and within budget.*

Assist in the development of departmental IT long-range plans and goals that supporting the organizational strategic goals.*

Other duties as assigned.

An asterisk (*) indicates that the job duty and responsibility is to be considered an essential function of the job as defined in the American’s with Disabilities Act.

Technical Skills and Experience

Microsoft certifications (MCP, MCSA, MCSE, MCitP or other) preferred

Undergraduate degree in Computer Science or IT related field

3-5 years experience administration/designing LAN, WAN, and WLAN networks

3-5 years experience designing Microsoft Active Directory Networks

5+ years experience with Windows Server OS

3+ years experience with the following devices/concepts




Secure VPNs

Layer 2 & 3 Switches


TCP/IP Routing





3+ years experience with Cisco firewalls/switches/routers

Cisco experience and certifications a plus

Experience with Cisco Call Manager and VOIP Phone Systems

5+ years experience in Desktop support and troubleshooting

Work Experience and Skills

Experience planning, leading, and managing multiple simultaneous projects

Self-motivated team player able to work in a high-demand and fast-paced work environment

Demonstrated analytical skills with strong troubleshooting skills

Proven track record of strong documentation skills for all aspects of a project including design, implementation, and how to guides

Commitment to provide world-class support to end users and the ability to interface effectively with non-technical users

Work a 40 hour work week and be able to provide 24-7 emergency response

Available during after-hours and on weekends to facilitate network and systems upgrades and maintenance as well as address emergency network problems.

Ability to travel between multiple site locations as needed to provide support

Additional information

Position is full time in a normal office environment. The following attributes are required: ability to sit throughout the course of a business day; ability to walk, crawl, and climb ladders; ability to lift up to 70 lbs.; close and distance vision; use of hands and fingers. Valid driver’s license, clean driving record, reliable transportation (for travel to multiple site locations) and proof of insurance are all required. Strong preference shall be given to those who include salary requirements and/or salary history.