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Program Manager - IT Infrastructure and Service DeskCompany Medical Science & Computing, Inc.
Location Bethesda, MD
Update 5 Day ago
We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!
MSC is currently searching for a Program Manager in support of Service Desk and Infrastructure services at the National Institutes of Health (NIH).
Primary Responsibilities :
Plan, implement, and manage performance of contract duties.
Establish and maintain cooperative working relationships with a diverse group of staff members, stakeholders, and customers.
Apply a wide range of traditional and agile principles/practices to provide responsive and effective management solutions.
Analyze program and project management needs and tailor industry best practices to suit the customer environment.
Work with stakeholders to define clear project objectives and requirements, agree on priorities, communicate progress updates and demonstrations, resolve issues and conflicts, and provide responsive change management.
Work with cross-functional teams with diverse technical skill sets to support successful performance across operations and projects.
Monitor performance objectives, implement outcomes-based performance measures and management frameworks; evaluate performance; identify improvement recommendations; provide training and mentoring as needed to ensure consistency and adherence to standards.
Develop and maintain both programmatic and technical documentation.
Raise issues, risks, and exceptions; assess impact, probability, and response alternatives; devise risk management strategies and engage appropriate stakeholders; follow-through to resolution.
Participate in weekly meetings and progress briefings to the customer; follow up on direction given by customer, action items, questions, documentation, etc.
Serve as the single point of contact for customer leadership and corporate executive management.
Work with corporate organizations such as Human Resources and Recruiting to ensure appropriate staffing and engage reach-back resources as required.
Basic Qualifications :
Bachelor’s Degree in computer science or other relevant field
PMP or PgMP certification
ITIL v3 Foundation certification and experience in ITIL-based processes
10+ years project management experience, working with cross functional teams
7+ years supervisory experience
Ability to think analytically and strategically to provide the thought leadership necessary to introduce incremental and evolutionary change
Ability to manage complex tasks and adapt to rapidly changing requirements
Ability to analyze problems with a flexible and creative approach and then propose multiple alternative solutions
Ability to effectively and confidently communicate complex concepts – in speaking and writing –with team members and all levels of technical and nontechnical customer stakeholders
Self-starter and quick learner with lots of initiative, working independently without day-to-day supervision of tasks and proactively seeking solutions to problems
Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability
Proficient in Microsoft Office (Word, Excel, and PowerPoint), Project, and Visio
Must meet all requirements for obtaining and maintaining a Public Trust Clearance
Master’s degree in Business, Information Systems, or related discipline
ITIL Intermediate or Expert certification
Agile certification (Certified ScrumMaster (CSM), PMP-ACP, or equivalent)
Experience with one or more development, release, change, inventory, knowledge management, and end-user support systems such as: Atlassian JIRA, Microsoft Team Foundation Server (TFS), Git, Serena, Subversion, Innotas, Microsoft SharePoint, ServiceNow, etc.
Medical Science & Computing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.