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Passport Support Associate - All Shifts - Tucson AZ

Company CGI
Update 7 Day ago
How would you like to be a part of a team that produces the most important travel document in the world, the US Passport!

Under the direct supervision of the CGI Management Team, the Passport Support Associate will perform various clerical and repetitive manual functions in a production-oriented office environment.

Principle Duties and Responsibilities:
• Operate various office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents
• Utilize the current TDIS-PD and PRISM computer operating systems to include document preparation, creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, quality control, generation of mailing labels, and sorting and affixing postage to sealed envelopes
• Perform searches for customer Passport applications, as requested
• Contact customers by phone for verification of mailing address and other information in response to telephone calls or e-mails received through the National Passport Information Center (NPIC)
• Generate Informational Response Letters (IRLs) to request additional information/documentation for adjudicated passport applications
• Follow a pre-set pattern for document sequencing
• Basic filing to insert and retrieve applications packages from file cabinets
• Cashiering duties as needed
• Public counter info and will call duties

Required Knowledge, Skills, Abilities and Competencies:
• High School diploma or equivalent
• Two (2) years of general office experience
• Two (2) years of experience in an office environment performing customer service functions
• Experience using Microsoft Office applications (Word, Excel, Outlook)
• Good data entry skills
• Excellent written and oral communication skills
• Ability to perform repetitive tasks such as lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading
• Ability to work in one place or transverse the office on a continuing basis
• Ability to transport thirty (30) lbs.

Due to the nature of the government contract and clearance requirements, United States citizenship is required.

What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.


  • Communication (Oral/Written)
  • Data Entry
  • Microsoft Office

Have you been referred by a CGI Member for this position?* Yes No