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Membership Sales and Service, Call Center Representative, Newark DECompany AAA Club Alliance
Location Newark, DE 19713
Update 6 Day ago
- A commitment to providing exceptional service?
- Professional expertise and a passion for what you do?
- A high level of integrity?
- An ability to work independently and collaboratively as a team member?
- Creative thinking and problem-solving skills?
- Dedication to developing your own skills and knowledge?
AAA is hiring ambitious, sales- driven individuals who have a customer focus to join our dynamic Member Services Call Center team! Successful candidates demonstrate a commitment to enhancing our Member Value by providing exceptional service and have the drive to succeed with an organization that supports and rewards excellence. Individuals who excel at multi-tasking and are looking to work in a fast-paced, high-volume call center environment will excel in this role.
This is a seasonal role with potential for part-time and full-time opportunities.
Our member call center professionals are dedicated sales agents who:
- Respond to inbound membership sales calls, including processing new member sales, associate add-on memberships, membership upgrades, automatic renewals and transfers. Processes credit card payments for all new memberships, renewals, upgrades and associate member add-ons.
- Accurately gather, document and respond to member needs pertaining to AAA products and services while demonstrating a pleasant and professional telephone manner utilizing all available telephone and computer systems, as well as internet applications.
- Counsel members concerning auto travel requests travel, tour, and map products and services. Provides verbal road directions to members and answers travel related inquiries. Deliver extraordinary customer service to ensure member satisfaction.
- Counsel members concerning all of the benefits of membership including discounts, credit cards, insurance as well as other products and services.
- Respond to roadside assistance calls to providing members a peace of mind and accurately capturing the details of their service call needs.
Total Rewards Package includes:
- A competitive base salary and a commission incentive plan
- 401(k) plan with employer match
- Wellness and Health Advocate Programs
- Paid Training programs including classroom and on-the-job training.
- Opportunity for growth with potential for part-time and full-time benefits.
- High School Diploma or equivalent
- Two to Five years of customer sales and service experience.
- Ability to troubleshoot and multi-task in fast-paced work environment.
- Proficient in the use of computerized systems.
- Successful completion of all AAA requirements for membership and financial training.
If you have the qualities and skills described, apply today to become a part of our growing team!
To learn more about our company and the position, please visit Our Company Website . To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos . AAA Club Alliance is the result of AAA Mid-Atlantic and AAA Allied Group joining, now representing nearly six million members in 11 states and Washington, DC. At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day. AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V This Organization participates in E-Verify . Right to Work Applicants have rights under Federal Employment Laws: The Equal Employment Opportunity (EEO) The Employee Polygraph Protection Act (EPPA) The Family and Medical Leave Act (FMLA) Applicants have rights under State and Local Employment Laws: Arizona Arizona Law Prohibits Discrimination in Employment California Discrimination and Harassment in Employment are prohibited by Law Delaware Pregnant Workers Fairness Act Missouri Discrimination in Employment is Prohibited New Jersey New Jersey Law Prohibits Discrimination in Employment Pennsylvania Employment Provisions of the Pennsylvania Human Relations Act Philadelphia Employment Discrimination Philadelphia Ban the Box Job Category: Customer Service