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Patient Assistant Representative/Radiology

Company UNM Sandoval Regional Medical Center
Location Rio Rancho, NM 87144
Update 8 Day ago
Job Summary and Scope

Register and/or admit patients to Sandoval Regional Medical Center. Obtain and enter into the system all information necessary to create a complete and accurate patient account. Ensure that appropriate and necessary notifications are made to insurance carriers or agencies. Advise, inform and assist patients before, during and after their date of service. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Essential Functions:
POLICIES AND PROCEDURES - Maintain established departmental policies and procedures, objectives, and quality assurance programs

PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.

Interview patients and/or family at time of pre-admission, registration, admission, or discharge to obtain accurate demographic and financial information. Update information on Hospital computer system to ensure correct billing.

Schedule any new or follow up appointments

Obtain proper signatures for Medicare Rights, Consent for Treatment, financial assistance forms, and other forms as appropriate. Assure that the Patient Rights statements are distributed.

Verify insurance eligibility and restrictions to include referrals, prior authorization and financial assessment as required, may process patient discharge to include obtaining referrals, scheduling tests and other related activities.

Verify insurance and benefits; provide notification to appropriate payer entities within time frames established by the payers.

Obtain prior authorizations for same day surgery and other outpatient surgery patients as needed.

Acquire the appropriate ICD-10-CM code and medical history documentation required to obtain the prior authorization.

Update all hospital systems with correct information, calculate the co-payment for the service and collect out-of-pocket balances from the patient prior to service.

Determine eligibility and process applications for financial assistance, including but not limited to; Medicaid, SCI, SRMC programs, Commercial, Medicare, PHS/Indian Health Service, SALUD and Self Pay.

Maintain knowledge of community financial resources and refer patients appropriately.

Answer phones and assist walk-in patients as needed.

Assist with special projects and assignments.

Perform miscellaneous job-related duties as assigned.

SRMC Core Values

Integrity: Our words and actions match our values

To Serve: We put the needs of others before our own

Excellence: We strive to exceed expectations and/or standards in every activity, every encounter, and every initiative

Safety/Quality: We provide evidence based care, programs, services, and an environment that achieves the best outcomes

Teamwork: We enjoy the ability and power to work collaboratively to deliver exceptional service


Position doesn’t have the scope of decision making, budget, assets and planning responsibilities.

Communication Skills

Skill to communicate and interact with patients, families, physicians and staff

Good written and verbal communication skills

Ability to be aware of and sensitive to cultural and bilingual issues

Required Qualifications

Knowledge of principles and processes for providing customer and personal services to pediatric, adolescent, adult and geriatric patients

Knowledge of mathematics

Skill in applying independent judgment

Good organizational skills

Ability to work effectively under stressful conditions and irregular hours

Ability to interpret and assess data effectively

Ability to multi-task and complete assignments

Ability to be aware and respond to patient needs


Education: High School Diploma or GED equivalent

Licenses/Certifications :
Work Experience:
Preferred Educational/Experience Requirements:
Two (2) years registration, admitting, business office or related work experience

Bilingual English/Spanish