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Customer Success Manager (Remote)

Company Dynamic Signal
Location Seattle, WA
Update 5 Day ago
300
Dynamic Signal is looking for a Customer Success Manager to join our Corporate team. You must have 3+ years of account management experience, consulting experience and/or client-facing work and be comfortable with occasional travel.
Location: Seattle, WA (Remote to San Bruno, CA)
Job Overview
A Customer Success Manager on the Corporate team owns direct customer relationships with small / medium-sized businesses. This role includes partnering on strategic customer initiatives defining communications and marketing strategies. Ultimately, this resource partners with our customers to drive value through delivery of outcomes tied to the customer corporate fiscal goals. The CSM is a trusted advisor for our customers and liaison back to Dynamic Signal’s leadership team .

Who You Are:
The right person has a distinct passion for technology and its clear promise for marketers. S/he understands the marketing technology landscape, understands the needs and mindsets of the customer. S/he needs to be an entrepreneurial leader and has successfully developed and managed direct customer relationships.
The ideal candidate will have a positive reputation in the marketplace and a positive outlook on helping customers truly scale and grow in their successful internal communications program
This person will be able to quickly master both the technical nuances of how the product works and become a true partner for the customer, helping them understand the market opportunities and respond with valuable solutions and programs
This person has a strong command of marketing strategy, has the ability to guide and lead complex enterprise organizations with multiple stakeholders over the lifetime of the customer relationship, all the while being the product expert who is technically competent with strong analytic capabilities
You must be comfortable working with minimal oversight, the rigors of working distant from the core Customer Success team, and be willing to speak up when help is needed.

Responsibilities:
Develop deep understanding of Dynamic Signal’s technology to help create best practices for client success
Partner with cross functional teams across sales, marketing, and account management as the voice of the customer
Handle day to day requests and customer issues thoughtfully and quickly, soliciting feedback while maintaining a strong sense of product direction
Outstanding communication skills, building scalable resources and best practices to train and service customers and end users
Responsible for key customer success metrics, including customer churn, account growth, and renewals
Come up with creative approaches to satisfy data/analyses needs
Possible travel to client locations within the US

Qualifications:
Undergraduate degree, ideally in a quantitative or technical or marketing field (alternatively, one with a significant problem-solving and/or practical focus)
3+ years of experience in consulting, customer relationship management, customer success, or account operations desired; digital media/social media and enterprise software company experience preferred
Superb verbal, written, and interpersonal skills, including outstanding persuasion and presentation skills, with the skill to communicate up and down an organization
Passion for data, analytics and insights in the social web realm
Self-starter attitude with the ability to work with very little guidance and direction (we are a startup!)
Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
Ability to interact with client teams at various levels of technical and non-technical depth.
WHO WE ARE
Dynamic Signal is a fast growing, late stage startup in Silicon Valley that creates the employee communication platform of choice to the Fortune 500. Our customers include the biggest names in healthcare, retail, finance, technology and CPG. Our platform seamlessly delivers information to hundreds of thousands of global employees, both corporate and desk-less workers, wherever they are connected (web, email, mobile app, etc) in order to keep them engaged and informed. We also empower employees to easily share company approved content on social media, transforming them into experts, advocates, and contributors. Dynamic Signal was founded in 2010 by a group of seasoned, successful entrepreneurs that value the balance of fast paced startup growth and a healthy lifestyle.
Dynamic Signal is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.