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Travel Sales Agent Work from HomeCompany World Travel Holdings
Update 8 Day ago
World Travel Holdings is seeking Travel Sales Professionals who will be responsible for maximizing revenue and profitability by successfully building/maintaining client relationships and closing sales that generate repeat business and referrals. Travel Sales Professionals must achieve and sustain performance measures while exhibiting professionalism, business acumen and delivering a remarkable experience to our customers.
Interested but don’t have travel industry experience? Not a problem! We’ll provide you with the equipment, training and support you need to be successful!
Watch this video to learn more…
Build new customer relationships by taking 1-2 inbound calls per hour
Be the “go to” Travel Agent your customers need by providing expert travel recommendations
Accurately book and confirm vacation reservations in a timely manner
Thoroughly conduct necessary follow-up to ensure customer needs are met
Consistently meet or exceed assigned sales goals and maintain productivity standards by executing sales strategies and call prioritization
Be engaged in team meetings and/or training sessions to build your knowledge base and awareness of company initiatives
Experience Level: Minimum of one year sales and service experience with proven ability to build customer relationships in a customer-facing environment and/or commissioned based position.
Sales and Service: Assertive closing skills to overcome objections and drive sales, and ability to delight customers while creating a remarkable experience.
Availability: Be available to complete the 6 week training program and be prepared to work full-time (35-45 hours/week) between the hours of 8am EST and 1am EST, including nights, weekends and holidays. Your schedule will change approximately every 12 weeks within our shift bid process.
Reliability: Proven attendance track record of reliability and punctuality.
Communication: Amazing phone presence and ability to communicate through all mediums (verbal, listening, written) in order to win customers over quickly and sell them their dream vacations.
Passion: Project a positive attitude and enthusiasm for travel; after all, we’re selling fun!
Time-management: Prioritize, stay on top of key tasks and ask for help when needed.
Tech Savvy: Strong typing skills, internet navigation, instant messenger tools, and proficient with Outlook and Microsoft Office. Applicants should be comfortable and ready to adapt to new technology.
Receptive: Open to receive coaching feedback and apply learnings.
Dexterity: Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift.
Work From Home: Must be able to provide a designated space for a home office free of distractions, high speed internet connection (Minimum Internet speeds of 2.0 Mbps upload and 5 Mbps download) and a separate phone land line (not over the internet) dedicated to this position (see work at home page for more details). Please note this home office must not be in the same residence as another current World Travel Holdings at home employee.
Residency: Must be a resident and live in one of the following states: AL, AZ, AR, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, LA, ME, MD, MA, MI, MN, MS, MO, MT, NV, NE, NH, NJ, NM, NY, NC, OK, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, and WY
What should you expect?
Schedule: Your schedule will change approximately every 12 weeks and it will include nights, weekends and holidays. You must be available to work full-time (35-45 hours/week) between the hours of 8am EST and 1am EST.
Tech Savvy: You will have multiple browsers open at the same, instant messages popping up, and emails coming through all while navigating through several systems and maintaining an engaged conversation with our customer.
Pay: Our compensation plan rewards great performance. You are guaranteed an hourly base pay or booking incentive, whichever is greater.
Training: Must complete and pass 6 weeks of training, as well as, complete on-going training modules to improve product knowledge.
Work From Home: It’s convenient, but it doesn’t work for everyone. Although you're home, your role is part of a virtual call center so you must be disciplined, available, and resourceful to meet business demands. You’ll need a space free of distractions with a stable phone and internet connectivity (minimum Internet speeds of 2.0 Mbps upload and 5 Mbps download) in order to assist our customers. Please visit http://www.speedtest.net/ to test your current internet speeds.
Environment: Expect to move fast, adapt to changes, and work under pressure to meet deadlines. You can also expect a team of professionals who are available to help you navigate and grow.
Equipment: We’ll provide you with a phone and the necessary computer equipment.
Benefits: Eligible 90 days after hire to include medical/dental, 401K, paid time off, and more.
Travel Opportunities: Experience the industry first hand through deeply discounted cruises, access to travel agent rates, FAM trips, an annual rewards cruise for top agents, and much more.
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