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Child Support Specialist II

Company Butte County, CA
Location Oroville, CA
Update 5 Day ago
300
Written exam tentatively scheduled for the week of 10/23/2017.

Under general supervision, performs comprehensive duties as child support services case management team member; establishes paternity and child support orders; searches and locates non-custodial parents and assets; interviews parents and other parties concerning case; prepares legal documents; determines non-custodial parents ability to pay; calculates and collects child support.

FLSA: Non-Exempt

ESSENTIAL JOB FUNCTIONS:

Essential Job Functions : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
  • Enforces court orders for collection of child support and health benefits; collects child support.
  • Generates and processes child support cases; establishes paternity and child support orders.
  • Locates non-custodial parents; utilizes a variety of sources successfully complete search efforts.
  • Interviews custodial parents, non-custodial parents, witnesses and other parties to obtain and verify information regarding the case.
  • Communicates and explains child support laws and regulations; assists parties in the completion of forms; searches files and other documents for relevant information.
  • Initiates legal action to adjudicate paternity; obtains orders and evaluates financial status of both parties.
  • Performs case maintenance functions; organizes files; mails correspondence; reviews case information and provides status; assures integrity of data; generates and processes a variety of legal documents to include summons, complaint and other related materials; compiles and analyzes statistics.
  • Performs quality control of child support cases; reviews documentation for accuracy; verifies computer data for reliability; makes corrections as required.
  • Reviews case referrals; screens information for accuracy; requests required documents; verifies and validates computations; negotiates agreement between parties; refers case to legal department if unable to reach agreement.
  • Obtains and analyzes relevant case information; reviews calculation of support for a fair and accurate order; produces wage and health assignments; makes adjustments to correct disbursements and charges discovered during audit.
  • Confers with state, county, government and other private agencies regarding child support cases.
  • Provides limited on the job training.
  • Conducts child support educational presentations; coordinates with community based groups, local media and others in planning, developing and presenting a variety of programs to include outreach, public awareness and educational programs.
  • Adheres to the standards of the Privacy Act of 1974, {U.S.C. ยง 552A} as amended; maintains and enforces all aspects of confidentiality of client information.
  • Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:
  • High school diploma or GED equivalent certificate.
  • Three (3) years clerical experience in a social services or legal agency or three (3) years interviewing clients or assessing ability to pay in the collections of debt. A certificate of completion as a Paralegal or an Associate's degree in Administration of Justice may be substituted for two (2) years of the required experience.
  • Possession of a recent (less than one year old) valid certificate as proof of typing skills at 40 net words per minute is required.
  • Valid State of California driver's license may be required.

ENVIRONMENTAL FACTORS AND CONDITIONS/PHYSICAL REQUIREMENTS:
  • Work is performed in an office environment, and involves potential for exposure to uncooperative and irate clients.
  • May be required to lift and carry items weighing up to 30 pounds.