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Medical Health Care Quality and Patient Safety Officer

Company United Nations
Location New York, NY
Update 8 Day ago
This position is located in the Peacekeeping Section of the Medical Services Division, Office of Human Resources Management, Department of Management.

Responsibilities Responsible on a day to day basis for supporting field missions to implement systems of safety and quality in their clinical health care services. Advises key partners in field medical facilities towards process improvement and risk identification and reduction, to support reduction of medical and health care errors, and other factors that contribute to unintended adverse patient outcomes.

Establishes a system for reporting and managing adverse events in UN operated and TCC operated healthcare facilities. Teaches and leads Root Cause Analysis and Failure Mode & Effects Analysis meetings called to review serious and/or reportable events with the involved parties.

Contributes ideas and recommendations for the establishment of standards of medical and nursing care by reviewing and analyzing existing international standards and formulating recommendations for standards that are applicable in UN medical facilities in coordination with civilian and military medical personnel at headquarter and field level.

Assists the Medical Director in the design and implementation of a compliance and accountability framework for medical safety and health care standards by review and analysis of existing frameworks inside and outside the UN context. Continuously monitors and analyses the compliance of implemented medical and nursing standards and advise the Medical Director on breaches by establishing close reporting relationships with medical personnel and focal points in field medical facilities and by designing and conducting client satisfaction surveys.

Provides management support and expertise to civilian and military implementing bodies (Chief Medical Officers, Field Medical Officers, Hospital Commanders) in areas of patient safety by monitoring the quality and progress of root cause analyses and follow-up actions to ensure implementation of system changes.

Develops strategies to disseminate "lessons learned" by closely collaborating with HQ and field medical and administrative partners

Competencies • Professionalism: Demonstrated in-depth knowledge and recent hands on experience in all aspects of clinical medicine; ability to work under extreme pressure, on occasion in a highly stressful environment. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

• Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

• Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

• Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.

Education Advanced university degree (Master's degree or equivalent) in an area of health practice, such as medicine, nursing, allied health, health sciences, health service management or healthcare quality and safety. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience A minimum of seven years of progressively responsible professional experience in a health care setting is required. Of this, four (4) years of experience in a hospital setting and at least three (3) years of dedicated practical experience in healthcare safety and quality management is required. Experience in an international environment is desirable.

Languages English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French is desirable.

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity, including but not limited to, respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to, whether they have committed or are alleged to have committed criminal offences or violations of international human rights law and international humanitarian law.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on "The Application Process" and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The screening and evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications, including but not limited to, their education, work experience, and language skills, according to the instructions provided on inspira. Applicants will be disqualified from consideration if they do not demonstrate in their application that they meet the evaluation criteria of the job opening and the applicable internal legislations of the United Nations. Applicants are solely responsible for providing complete and accurate information at the time of application: no amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.