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Office Specialist/Medical Receptionist II

Company PARKER ADVENTIST HOSPITAL
Location Parker, CO 80138
Update 4 Day ago
300
Known locally as the “full-service community hospital doing some big things,” Parker Adventist Hospital, (located at E-470 and Parker Road), offers leading medical experts, the latest technology and a broad array of clinical services. Ranked among the top hospitals in the nation for patient satisfaction, Parker Hospital performs complex spine and brain surgery along with weight-loss and joint-replacement surgery. We have a Level II Trauma Center and a Birthplace with a Level IIIA NICU caring for babies born as early as 28 weeks. Opened 10 years ago and still growing, the entire team is incredibly vibrant, skilled, enthusiastic, innovative and motivated. The sense of “newness” felt at Parker is a big aspect of the culture and the high patient and employee satisfaction scores speak volumes about the care and the environment. Every associate at Parker lives its culture of “relationship based care” each day – treating every patient, family and team member like WE would want to be cared for. For more information about Parker Adventist Hospital and joining the team, visit http://www.parkerhospital.org/ .

Job Description/Job Posting ID: 114487

Recruiter Contact: Amy Donnelly, Amydonnelly@centura.org

Clinic/Department: 1846 ACCESS FAM MED PHYSICIANS

Hospital: PARKER ADVENTIST HOSPITAL

Schedule: Full Time

Shift: Days

Position Summary

Provide clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources. Also provide support by facilitating, communicating, and collaborating with both the healthcare team, and the patient/family to identify

and meet the physical, emotional and spiritual needs of the patient. Demonstrates personal accountability for relationship based care, organizational mission, and core values.

Minimum Education Requirements

High School Diploma or GED required.

Minimum Experience Requirements

Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic

knowledge of computer software i.e. Microsoft Word, E-mail, Excel etc.

Attention to detail.

Critical thinking and problem solving.

Desire to work with patient populations.

License/Certifications

N/A

Position Duties (*denotes an essential functions of the position)

Documentation

Assist in providing efficient services to patients/caregivers including: accurate documentation of new/return visits to center/clinics – dates and times, awareness of the importance of the accuracy of the data on the visit encounter forms/super bills and all medical record documents. *

Timely return of medical records per provider’s written direction and routing of medical records and encounter forms/super bills to designated areas by the end of the day. *

Utilize registry to optimize pre-visit planning for patient care needs. *

Planning for patient appointments should be done prior to their arrival, to include insurance coverage and medical record needs.*

Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified. *

Promote, advocate and collaborate to protect the health, safety and rights of each patient.

Recognize the patient or designee as a full partner in providing compassionate and coordinated care based on respect for the patient’s preferences, values, and needs. *

Provide relationship-based care in which the office specialist strives to understand what is most important to the individual.

Care will be delivered with respect for cultural differences and the diversity of human experience.

Professional Growth

Cross train to all clerical operations and be prepared to supplement/replace office specialist/associates work duties as assigned. *

Maintain knowledge of all clinic office specialists’ work assignments outside of regular daily work assignments. *

Maintain adequate level of supplies and maintain work and patients areas as necessary to facilitate clean, smooth operations.*

Seeks experiences that reflect current practice in order to maintain skills and competence in role performance. *

Evaluates one’s own integrity in relation to professional practice standards and guidelines. *

Takes action to achieve goals identified during the evaluation process. *

Demonstrates a commitment to the organization through ongoing participation at clinic based meetings. *

Verbalizes an understanding of the value of measurement and the importance of continuous quality improvement data. *

Use quality measures to improve performance and accountability for patient outcomes, patient experiences and safe delivery of care. *

Participate in clinic-based Quality improvement, evidence based practice and research activities.*

Answer and place telephone calls as they relate to job duties and/or retrieve on-line/voice messaging, email including: record, transmit and assume responsibility for all incoming telephone and email messages taking accurate messages from patients/caregivers for physicians and associates.

Contributes to continuous process improvement by taking an active role in patient experience and satisfaction.

Scheduling

Schedule and confirm patient appointments and revise appointments and revise appointments as needed. *

Maintain and report patient appointment accurately in the computer system to appropriate associates and administration.*

Follow up with patients who have not kept important appointments. *

Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents.*

Physical Requirements

Light Work - exert/lift up to 20 lbs force occasionally, and/or up to 10 lbs frequently)

Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014 . Centura Health is an Equal Opportunity Employer, M/F/D/V.