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Global VP Professional Services

Company Thales
Location United States
Update 9 Day ago

Have you ever wondered what it takes to provide comprehensive cybersecurity to the world’s largest, and most demanding organizations? Thales is a global leader in data protection and cybersecurity. We provide solutions for defense, critical infrastructure and telecommunication operators, industrial and financial companies. We provide best in class security practices in consulting, professional services, design, implementation and other security services, as well as managed security services based on our network of Security Operation Centers in France, the UK and Netherlands.

We are currently looking for a Global Vice President, Professional Services to join our team. Our Professional Services team implement, consult and advice some of the world’s largest organizations. We are entrusted with the relationship, strategy and successful product adoption for thousands of innovative solutions within companies using the Thales Data Security Platform.

Vice President Professional Services will be responsible for the strategic and operational elements of Thales e-Security Data Security Professional Services. Developing our strategy to grow the organization and building upon its operational excellence while aligning to the enterprise roadmap, go to market approach and Customer Success organization.
This transformational leader will deliver all aspects of Customer Success related to Professional Services. The team comprises Regional Business Development Teams, Development Managers, Solution Architects, Project Engagement Managers and Implementation Consultants.
Key Responsibilities:

• Development of the growth strategy for the Professional Services Team in conjunction with the Customer success and GTM Teams.
• Drive operational excellence aligned with Customer Success to establish an integrated Customer experience.
• Demonstrate impeccable client service and foster a Customer centric culture by embracing CSAT & NPS metrics.
• Develop, promote and market Professional Service offers to expand the adoption of TeS products with Sales & Marketing.
• Lead the implementation of Professional Services Automation (PSA) in conjunction with the SFDC and Gainsight CRM business applications teams
• Leadership of the Global Professional Services Team, including recruiting, development and performance management
• Support the establishment of our global Training Services & Technical Enablement discipline.
• Management of Critical Accounts to drive adoption, upsell and x-sell opportunities
• Work cross functionally with other Thales teams to ensure enterprise alignment, providing input on products and Customer feedback, new products and competitive input.
• Support the development of a scalable ecosystem (Partners) for enhancing our delivery capacity.

Skills and Experience:

• 15+ years’ experience in Professional Services or related fields
• Background in delivering enterprise security solutions and demonstrates a strong understanding of PKI/Crypto
• Experience in managing Professional Services for Cloud & On-Premise solutions
• Experience working with Customer Success to drive post sales service engagements
• Experience in delivering enterprise solutions to Fortune 1000 customers
• Proven experience in generating incremental service revenue
• Proven experience in managing remote teams and working across multiple geographies
• Ability to maintain excellent colleague and customer relationships
• Excellent leadership and communication skills
• Travel both domestic & international is required up to 50%, possibly more at peak times.

Educational Requirements:

• Bachelor's degree in Computer Sciences or relevant field of studies.
• MBA or Master’s Degree strongly preferred

Are you ready to be part a part of something big?
If your skills, experience and attitude are a match and you’re looking for an exciting challenge, please apply now using the link below and we will be in touch.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture.
We are an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled.