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Member Lifestyle Manager - Team Leader

Company Velocity Black
Location West Hollywood, CA
Update 8 Day ago
300
Velocity and its flagship product Velocity Black is a rapidly growing and well funded startup headquartered in London with offices in LA, NYC and Miami.

Velocity Black is the next-generation members club for innovators seeking the ultimate luxury: getting the most out of their time.
We use a combination of human and artificial intelligence to deliver the world’s most advanced lifestyle service

'Velocity Black is the coolest app we have ever seen' GQ Magazine.
Velocity harnesses technology and human expertise to empower our customers to live extraordinary lives.

Having raised over $30 million since 2015, Velocity is one of the fastest growing technology companies in the world and has been featured in New York Times, GQ, LA Times, TechCrunch, Forbes, GQ, Wired and CNBC.

We are reimagining the way we discover and experience our world, from restaurants, to travel, to flights in fighter jets to the edge of space. We save and enrich your time, elevate your experience and put a world of possibilities at your fingertips. Our mobile payments infrastructure empowers our customers to never have to pull out a card, with everything from dining to flights automatically taken care of by 0-click payment.

We are the company behind Velocity Black, the global members club & concierge reimagined for the digital age. Book a restaurant, vacation, sold-out concert or a swim with orca whales, all at your fingertips from a single mobile application.

By harnessing 24/7 chat, artificial intelligence and a global mobile payments eco-system, Velocity is a curated engine of m-commerce and engagement. With a guaranteed response within 1 minute, we save our customers hours every week and empower them to get the most out of life. Welcome to concierge for the digital age.

The Role:
  • First line of support for our members through our app.
  • Responsible for a high level of customer care
  • Team leader
  • Manage team members in both Travel and Dining Teams
  • Take charge of requests from members
  • Allocate tasks to your team
  • Coordinate response and delivery
  • Strong understanding of the hospitality space
  • Own member requests and fulfillment from start to finish
  • Oversight of all bookings in any category
  • Communicate with the inventory and CRM teams to best fulfill requests and send recommendations to members
  • Willing to work a flexible schedule, including some nights and weekends
Requirements:
  • Used to dealing with demanding clients
  • Highly responsible and trustworthy
  • Able to lead a team of people in high pressure environment
  • Go-getter and get it done attitude, not willing to take no for an answer
  • Composed under pressure
  • Great presence on chat, including spelling, grammar, and tone
  • Interest in dining and travel a plus
  • Unwavering integrity and attention to detail
  • Ability to handle requests from high profile celebrities.
Benefits:
  • Very competitive salary
  • 60% off gym memberships
  • Great access to Velocity Restaurants and experiences