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Case Manager

Company ClipCall
Location Sunnyvale, CA
Update 9 Day ago
300
Join an exciting, young & promissing mobile marketplace startup company that is focused on transformiong the $500Bn broken and annoying Home Projects (maintenance and repair) market to an AMAZING experience.

We are Improving Homeowners’ Lives by guaranteeing home-projects’ success!
By fully owning the transactions network, we leverage the aggregated behavioral Data to smartly Profile & Match People with the right Projects to predict their success. Monitoring 40 signals throughout the process, assures its quality, prevents problems and drives success. All that means that we are changing the way people interact with service providers about matters closest to their hearts, and make it a satisfying and rewarding experience for people on both sides.
You will encounter one of the most open multi national and no-BS work cultures - we cherish and thrive on promoting and realizing ideas from the brainstorm session to the real world.
We are looking for candidates who are excited about changing and challenging conventional thinking to make the local space better. If you have what it takes, you will enjoy the benefits of being with us in the early stages.
As a Case Manager, you will be responsible to monitor and manage Customers Projects from request to purchase.
You take the time to listen with your customer service skills and know how to get people to transact with your shark-like intuition.

This looks like a sales job form the outside but is a customer service job at heart with some grains of Sales salt.
Owning the entire process up until the job is booked means keeping track of many transactions and knowing what their status is, following up with each one and staying on top of the ones with best potential, talking to both sides of the deal and getting people to understand the value you offer them as a manager and as a representative of this company.

Requirements:
  • You believe in EXTREME OWNERSHIP.
  • You are personable, action oriented, self-starter, creative thinker, deal closer!
  • You enjoy the thrill of the chase.
  • You need to be an authentic, resourceful, independent hands-on person, and a real pusher for results. ClipCall is just starting out and if you want and fit the profile, you will get the opportunity to build a team around you.
  • EQ in the sky: You understand people and how to connect with them emotionally, and encourage them to use and share the product.
  • Curiosity: You thrive for knowledge. You read proffesional stuff instead of staring at the TV. You want us to try stuff that you just read about. You are intelligent with great general knowledge. You love Technology and History as much as you love Economy, Science and yourself. You simply love to know as much as possible and you do have a solid opinion about almost everything.
  • Positive, Fast and Creative thinker : You don't take a NO for an answer. You don't panic. You always treat the negative as an opportunity and a challenge for a flip. You celebrate when this happens.
  • You are a Wolf from Pulp Fiction: You solve problems. You are a doer. Period. You understand that your success is measured by problems you solve, not the problems you create. You get offended when your boss wants to follow up on your tasks.
  • Analytical person: You can draw insights from user data and translate them into original Product feedback.
  • Team player and people person: You believe in the power of a team vs. being a star. We don't need stars. We need play-makers. If you are full of ego and know everything - we will gladly send your CV to our competitors.
  • A Warrior: We are after a Gold medal (Aiming for Silver is not an option - Second place is a first one that lost). We work hard. We enjoy winning. We also love to play hard.
  • You love animals. Having a pet is a big advantage
  • You love extreme/endurance sports - you need to hear your heart beating..
  • if you read all that and think that you are a great fit - please add on top of your cover letter the words "Extreme Ownership"