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Patient Access Representative - DKMG - 40 hrs

Company Day Kimball Healthcare
Location Putnam, CT 06260
Update 7 Day ago
Day Kimball Medical Group

Job Title: Patient Access Representative

Department: DKMG - Central Sched. Patient Access

Location : Putnam

Position Type: Staff

Hours / Shift: 40 Hours / 1st Shift

Weekends Required: No

Posted: 7/26/2017

Job Summary

Under the direction of the Director of Professional Revenue, the PATIENT ACCESS REPRESENTATIVE is a position that includes customer service, scheduling, registration, and awareness of patient responsible account balances. The PAR is responsible for obtaining and verifying patient demographic information, insurance, and other information necessary to ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to a patient visit. The PAR informs patients of the Medical Group’s regulatory policies in regards to patient care and collection practices.

Essential Responsibilities

Responsible for collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual.

Plans and directs pre-verification of patient insurance, registration, billing and collections, and data processing to ensure accurate patient billing and efficient account collection.

Appropriately responds to patient inquiries via telephone following established protocols.

Follows procedures for verification of patient demographics information including insurance verification prior to the patient visit for all pre-scheduled patients.

Utilizing established protocols, appropriately schedules patients whenever possible, at the patients’ convenience for physician visit.

Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information. Receives and documents in the information system patient responsible payments including co-payments, past balance payments, and time of service patient-responsible charges.

As assigned, processes all referral requests by physicians and patients within a timely manner and according to clinic procedure e with an accurate balance for each opened batch.

As assigned, processes and maintains medical records in accordance with records protocols with an accurate balance for each opened batch.


High school graduate or equivalent required.

College level courses preferred but not required.

At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment

Knowledge of Healthcare Insurance preferred.

Knowledge of medical terminology preferred.

Excellent customer service skills required.

Prior experience and demonstrated competence with patient or customer information systems

Day Kimball Healthcare is a non-profit, integrated medical services provider comprised of Day Kimball Hospital, healthcare centers in Danielson, Dayville, Plainfield and Putnam, Day Kimball HomeCare, Hospice & Palliative Care of Northeastern CT, Day Kimball HomeMakers, and Day Kimball Medical Group. Its service area includes Northeast Connecticut as well as nearby Massachusetts and Rhode Island communities. Day Kimball Healthcare’s comprehensive network offers more than 1,400 employees including nearly 300 associated, highly-skilled physicians, surgeons and specialists. I ts website is

Day Kimball Healthcare is an Affirmative Action / equal opportunity employer committed to providing equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.