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Receptionist Extra Functions

Company Virginia Garcia Memorial Health Center
Location Beaverton, OR 97005
Update 9 Day ago
The Virginia Garcia Memorial Health Center’s mission is to provide high quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties with a special emphasis on seasonal and migrant farm-workers and to others with barriers to receiving health-care.
Job Summary: The role of the Receptionist/Extra Functions is to perform all duties related to checking in and checking out the patients, set up computer data, prepare patient charts and assist in patient flow. Answer phones, take messages and make appointments. Collect payments, give change and balance collection at the end of the day. Perform all duties related to switchboard and medical records. Functions as part of the front office team. Perform other duties as designated by Supervisor.
Essential Duties and Responsibilities
Prepare Center at start of day to receive patients; opening doors, turn on lights, prepare cash register drawer, prepared sign-in sheets
Register and check in all patients in the computer
Update information on all registered patients
Provide patient assistance with the registration process and provide appropriate information to patients as needed
Procures proper documentation of patient financial status to allow Center to identify appropriate billing sources
Refer potentially eligible patients to the Medicaid Eligibility worker
Assist other patients as may be appropriate
Set up charts for provider and create charts for new patients
Coordinate patient flow with nursing staff, lab and pharmacy
Demonstrate knowledge and adhere to clinic policies and procedures regarding patient care, insurances, new patients, etc
Answer Center phone and route calls to appropriate staff, being courteous, timely, and helpful at all times
Answer switchboard, take messages and schedule appointments for patients
Provides patient information and customer service related to charges, discounts, payments and billing
Enters charges and diagnoses in an efficient and accurate manner when checking patient out
Reconcile encounter payments with cash
Prepare money for deposit
Review pended workqueus and enter pended encounters. Trouble shoot issues that create pended encounters
Assist patients with collections issues or direct to the appropriate person
Assist other Front Office staff as time permits and need to establish
Cross train in all Front Office positions (switchboard, medical records, Receptionist)
Maintain waiting room and children’s play area clean, tidy and orderly
Prepare Center at closing, at the end of the day • Lock up Front Office area; verify that the front door is locked
Attend Front Office team meetings: contribute to meeting agenda, participate in all staff meetings
Perform other duties as assigned by supervisor
Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
HIPAA Requirements: The receptionist/extra functions will need to use PHI in order to do patient scheduling and registration, check and update insurance coverage and demographic information. The receptionist/extra functions will also help patients with limited questions about their accounts and will perform end of day reporting that includes payment information. Applying the minimum necessary rules of HIPAA, the designated record sets to which this employee has access include: patient demographics and account information in the practice management system, encounter forms, user batch reports and payment posting reports generated by the practice management system, the patient information section of the medical record, the HIPAA section, recent progress notes (as needed to answer scheduling questions), and the problem list/immunization record (to provide copies to patients upon their request).

Knowledge, Skills and Abilities Required:
Proficiency in English and Spanish, both written and spoken language
Proven sensitivity to inter-cultural issues
Able to make independent decisions based on Center protocols
High level of accuracy with numbers and data, which will become patient records
Education and Experience Required
High School diploma or equivalent
1-2 years previous experiences in reception work, work with the public, or work in a social service or health care setting
Previous computer experience desirable
Immunization: Staff member must meet immunizations requirements as stated in VGMHC’s immunization policy.
Job description represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC’s Mission.
VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in the area of placement, promotion, transfer, rate of pay and termination..