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Operations Assistant (MTP)

Company Department of the Navy
Location Millington, TN
Update 8 Day ago
This position is assigned to the Military Ticket Program (MTP); Recreation Branch; Fleet Readiness Division; Fleet and Family Readiness Department; Commander, Navy Installations Command (CNIC); Millington, TN. The purpose of this position is to provide support to the CNIC Head Quarters (HQ), MTP by seeking various partnerships with ticket vendors, suppliers and providers of attractions that are readily available in the ticket industry.


In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Plans, promotes and implements a well-rounded MTP in accordance with CNIC approved program standards that includes providing tickets for a wide variety of special attractions and activities and making the tickets available to Morale, Welfare and Recreation (MWR) programs for the Department of Defense (DoD), Department of the Navy (DON), CNIC and Joint Services (Army, Marine Corps, Navy, Coast Guard and Air Force).

Assists in coordinating activities among various services, MTP personnel, HQ staff, the 180+ Community Recreation Ticket and Travel (Navy)/Information, Ticket and Travel (Marine Corps, Coast Guard & Air Force)/Leisure Travel Services (Army) offices, military and command authority.

Assists in the development, validation and updating of local, regional, or HQ policies, Standard Operating Procedures (SOPs), MTP annual operating budget, MTP training manuals, and procedural guides to supplement higher-level guidance.

Selects, interprets, applies, modifies and adapts guidelines to meet the needs of the program.

Works with CNIC MWR Departments (e.g., Information Technology (IT), training, contracting, marketing, accounting) to resolve problems, set up training, check the status of contracts, etc.

Assists in the management and support of the MTP, to include, but not limited to program assessment, service management system, operations guidance, long-range planning, and adequate internal controls to safeguard inventory and monies. Innforms the supervisor of any issues that have far reaching implications, criminal misuse of funds, or anything that could affect the public relations and/or the integrity of the department and command.

Maintains communication and partnerships with DoD, government and civilian agencies, vendors and professional organizations in order to achieve effective management of programs within areas of responsibility, assists with the collection, validation and input of MTP’s Vendor and Base information into a variety of databases, promotes MTP services utilizing outreach opportunities through day to day interactions with installations, their customers and vendors, and provides advice, customer service, technical guidance, supplemental training, and responses to programmatic issues with installation staff, program directors, DoD staff, vendors and Service counterparts.

Reviews and drafts replies, correspondence and announcements to installations pertaining to operational or policy matters in areas of primary responsibility to include correspondence to installation point of contacts (POCs), higher levels within the DoD, other government agencies, civilian entities, regional commands and installation commanding officers.

Provides operations support through after-action reports, data collection and database administration utilizing a variety of computer software which tracks patrons’ usage and responses (includes providing information for metrics and patron counts), tracks, verifies, manages, orders and restocks tickets, barcodes, promotional material, supplies and merchandise, completes inspections upon their arrival, and ensures the accuracy of daily distribution to and returns from participating installations, as well as receiving/returning of vendor inventory, month-end documentation for proper accountability of program liabilities and resources.

Assists in administering traditional trainings to installations on a variety of MTP subject areas (e.g., How to Create E-tickets, Managing your Users, Ordering & Returning Tickets, Balancing your MTP Account), assists in updating electronic and multi-media support tools, and develops working partnerships with both on base and off base organizations (e.g., service vendors, hotels, hospitality industry) to support and benefit the MTP.

Adheres to NAVMED P-5010 sanitation requirements.

Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.

Drives to different locations in the commuting area to deliver or pick-up tickets, paperwork or promotional items.

Travel Required

Occasional travel - Up to 20% of travel may be required.

Supervisory status No

Who May Apply

This job is open to… US Citizens and Non-Citizens Questions? This job is open to 1 group.

  • Job family (Series) 0303 Miscellaneous Clerk And Assistant

  • Requirements Help


    Conditions of Employment

    Knowledge of RecTrac or other Point of Sales Systems as well as a strong understanding of comma-separated value (csv) files.

    Knowledge of public relations, personnel management and the relationship of the military and civilian ticket programs in order to maintain effective and diplomatic communication with customers.

    Knowledge of operational policy and administrative procedures in providing oversight of multi-faceted programs.

    Ability to work independently.

    Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting inventory audits.

    Knowledge of the Navy MWR mission and the mission of the MTP.

    Knowledge of inventory procedures to identify any irregularities in both physical and electronic ticket stock.

    Ability to communicate effectively both orally and in writing.


    Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

    Knowledge of recreational and entertainment events and attractions.

    Knowledge of business program management and financial management to include internal controls, inspection, ticket and asset inventory controls, procurement, vendor negotiation and program management.

    Ability to research and stay current with popular and upcoming offerings in the local and National area of customers.

    Ability to analyze and possess the knowledge to apply a wide range of qualitative and quantitative indicators for assessing the MTP.

    Ability to originate correspondence, write and edit publications that encompass all areas of responsibility.

    Ability to maintain records, compile and organize data for reports, and perform research on MTP product/service related topics for dissemination to customers.

    Knowledge of a variety of computer skills to include but not limited to Database Administration, Microsoft Suite, Microsoft Database, FedEx/UPS Shipping and Receiving, Internet searches, group mailbox management.


    Additional information

    Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. Salary is dependent on experience and/or education.

    This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

    DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to to ensure proper consideration is given.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

    Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

    Background checks and security clearance

    Security clearance Q - Nonsensitive

  • Required Documents Help

    Required Documents

    - Resume.

    - If claiming Military Spouse Preference, a complete copy of sponsor’s orders.

    - If claiming Veteran’s Preference, a legible copy of DD-214 (page 4).

    - Statement of Service.

    If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits Help


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
    • Benefits for federal employees
    • Healthcare insurance
    • Pay and leave

    CNIC values our employees and considers them to be the greatest asset of our organization. As an employer of choice, we are committed to attracting and retaining the “best of the best” by providing comprehensive benefits that are a valuable part of the total compensation package. Our benefits package includes medical, dental, life insurance, spouse and dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, and more.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.