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Online Chat Representative

Company Icare GIfting Solutions, LLC.
Location Syracuse, NY
Update 10 Day ago

Job Description:

We are searching for talented individuals to join us as Sales/Chat representatives. We need passionate team players who can help us capture the energy and initiative needed to deliver amazing customer service each day. Our live chat portal is designed to help customers via live chat as they browse our website. As a Chat Representative you would be responsible for identifying customer needs and determining appropriate actions for resolution. You will be actively selling our services and assisting with customer inquiries/concerns such as order related questions, placing orders and refunds/returns.

Essential Duties/Responsibilities

  • Respond to multiple inbound chats; gather and verify required information as appropriate.
  • Identify current and prospective customer needs and determine appropriate solutions to resolve all issues and concerns as well as qualify leads and explain type of service or product offered that may be beneficial to the customer
  • Communicate information and answer questions regarding current promotions
  • Complete system documentation and tasks to assure follow through of appropriate actions.
  • Leverage tools and processes (including prepared responses) appropriately.
  • Strive to meet defined metrics for productivity, quality, and customer experience.
  • Maintain thorough systems, network and product knowledge.
  • Other duties as assigned


Job Requirements

  • High School diploma or equivalent required
  • U.S. Citizen
  • At a minimum, an individual must be able to type 35 WPM efficiently
  • Excellent grammar and spelling skills
  • Ability to recognize consultative upsell/cross sell opportunities
  • Ability to provide a high-level of accuracy with excellent attention to detail
  • Excellent interpersonal communication skills (i.e., verbal, written, listening)
  • Excellent research and customer service problem solving skills required
  • Satisfactorily meeting job performance expectations for current position
  • Experience with Word, Excel and Windows

Additional Information

Our Most Successful Team Members:

- Are customer-focused with a knack for problem solving.

- Have above average interpersonal communication skills.

- Are comfortable navigating a PC and basic applications.

- Enjoy working in a structured team environment.

- Have the ability to be flexible and can quickly adapt to changes in business needs and processes

Why work at iCare Gifting Solutions, LLC. :

  • Base pay and a lucrative commission structure
  • Paid training
  • PTO
  • We are company that understand the importance of family and community
  • Opportunity for advancement – Did you know that over 95% of our leaders started out as agents?

This is an opportunity to be a part of a company that delivers proven results and exceptional service. And we couldn’t do it without someone like you. So what do you say? Isn’t it time you explored what could become the career move a lifetime? We invite you to apply today!

Job Type: Full-time

Salary: $10.00 /hour

Job Location:

  • Syracuse, NY

Required education:

  • High school or equivalent

Required experience:

  • Customer Service: 1 year