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Call Center Representative II

Company Mass Markets
Location Iowa City, IA
Update 8 Day ago
Call Center Representative II are responsible for taking incoming and making outgoing calls to our customers. We provide both customer service and sales to our customers. This position does require atleast 1 year of experience and we will train the right candidate. Mass Markets is looking for highly motivated individuals who are looking to jump start a career.


      • Here at Mass Markets, we keep things light. We believe our team is at it's best when they’re happy which is why the environment here is so electric. With Mass Markets you’ll earn commission on top of your hourly wage as well as earning cash and prizes daily contests. Our paid training will make you an expert in Fortune 500 products and state of the art communications technology. After one year, ALL employees at Mass Markets, across every position, earn an employee stock contract!

        This is a rare opportunity to share in the vision and success of a growing company. We are a rapidly growing company so if you are interested in growing your career, this is a great place to start. Employees looking to move up into operations, marketing, account management, IT, client service,reporting & analytics, business intelligence, training, employee development, recruiting and quality assurance roles have a multiple paths for advancement. From our executive team and through the ranks, almost everyone at Mass Markets started in a front line position just like you! This is a job that will keep you engaged, smiling and earning more money every year . In addition to all that, check out some of the other benefits of working at Mass Markets!

        Think you’ve got the goods? Pull up a chair and let’s get started. We don’t believe dry and drawn out interview processes. Our application is quick and easy to complete online and our talent team enjoys meeting and interacting with new applicants!



        In this role, you will be responsible for handling outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. You will also be responsible for taking incoming calls from our customers and providing world class customer service. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. In addition to being an all-around great asset to the team, our entry level sales representatives are responsible for the following tasks.
        • Listen to and resolve customer issues
        • Utilize systems and technology to complete account management tasks
        • Recognize sales opportunity and apply sales skills to upgrade customers
        • Explain and position products and process when interacting with customers
        • Appropriately escalate customer dissatisfaction
        • Ensure first call resolution through problems solving and effective call handling


        • You enjoy talking to people and helping them resolve any frustrations they may be facing
        • Problem solving gets you excited
        • You are money motivated, you like getting paid more for doing more
        • You’re a quick learner and thrive on change
        • You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers
        • You love talking; people even say you should get paid for talking (perfect fit!)


        Great! Here are the qualifications for a Call Center Representative:
        • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
        • Must have the ability to learn customer service software applications
        • Must be proficient with basic PC skills
        • Ability to multi-task in a fast paced environment
        • Highly reliable
        • Minimum 18 years of age
        • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

        ABOUT US

        As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

        Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.

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