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Patient Access Specialist

Company Allina Health
Location Plymouth, MN
Update 5 Day ago
300
Introduction

Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospitals, 15 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.
The Commons, located in Minneapolis, is the headquarters of Allina Health, a not-for-profit health care organization serving patients and communities. Approximately 1,600 corporate and administrative service employees work at offices within Midtown Exchange, the site of the historic Sears retail complex at Chicago Avenue and E. Lake Street. This community landmark, adjacent to the campus of Abbott Northwestern Hospital, part of Allina Health, is the second largest building in Minnesota and includes offices, an internationally themed public market and residential units.

Responsibilities
Req ID: 34311
Check in or interview patient
Complete appropriate signatures, affix armband
Ensure the assigned WQ is worked appropriately
Complete productivity tracking per department policy
Follow department procedures for account documentation
Complete eligibility query using electronic resources or phone as time allows and interpret results
Obtain signatures from patients who require a waiver
Collect co-pay or deductibles
Respond to basic questions regarding financial assistance programs available
Refer to Intermediate or Senior level as appropriate
Mentor new staff
Education

High school diploma or GED
Qualification/Skills

Experience
Experience working with computer on the job
Working knowledge of health care insurance or general office procedures
Experience collecting money
1 year customer service experience
1- 2 years general office experience or enrolled in a school program.
Experience working with customers to gather data
Skills
Comfortable asking for money in person or over the phone.
Worked in a high volume, fast paced environment
Proficient in use of PC - including Word, Excel spreadsheets, and Outlook E-mail
Detailed oriented
Excellent phone etiquette
Demonstrate basic knowledge of English, spelling grammar & communication skills
Customer oriented, must always act in a positive, professional manner
Strong communication skills, diplomacy and empathy
Ability to de-escalate basic situations including patient complaints
Understands all policies and procedures related to compliant billing and HIPAA privacy regulations
Friendly demeanor is important.
Ability to prioritize a variety of tasks.
Self-starter
Must be able to push a Workstation computer on Wheels (WOW)
Work Schedule
20 hours a week.

Day shifts are 6a-230p or 7a-330p. Evening shifts can start as early as 12:30p-9pm or as late as 3pm-1130pm. The night shift starts at 10pm. Can work more if desired and hours are available.

Training will be full-time Monday-Friday for three weeks from 8:30am-3pm. The first three weeks of training will be on the Allina campus in South Minneapolis. Training will be discussed during interview. Applicant must be available to attend all training sessions as each one builds on the previous class.

Location/Community Information

For years, lots of people have thought life is good in Plymouth - and now a lot more people are in on the secret. When Money magazine unveiled its annual 2008 -2009 Best Places to Live list, Plymouth was ranked number one among the top 100 cities. Plymouth has built a reputation as a quality community in which to live and work. Its lakes and rolling terrain provide the backdrop for a blend of well-planned residential, business and commercial-industrial areas. Citizens and community leaders have placed a high priority on establishing a first-rate park system, interconnecting trails and diverse recreation facilities. As the community has matured, the City has worked with citizens to permanently preserve natural open-spaces, nurture the arts and protect the environment. Plymouth is one of the fastest growing communities in the Twin Cities metropolitan area. Its strategic location, lakes, diverse housing stock and park system continue to attract new residents and businesses. Plymouth covers about 36 square miles.
Plymouth: Located ten miles northwest of downtown Minneapolis Population = 66,000

Community Resource Links:
Community Information School Digger
Explore Minnesota MN Dept of Education
Minneapolis St. Paul Magazine St. Paul Pioneer Press
Twin Cities Living Magazine Star Tribune

Closing

If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EOE / AA / Vet / Disabled Employer