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Customer Care Representative I/II/III

Company Anthem, Inc.
Location Mason, OH
Update 9 Day ago
Customer Care Representative I/II/III – Mason, OH – 132432

Customer Care Representative I

Have a passion for helping others? Like to make a difference? Our call center truly helps our members solve problems!!
What will my day look like?
We have amazing customers and when they need help with anything – they contact you! You may assist a customer to find the right doctor for them or their family, solve a claim concern, or help them understand their benefits. Every time a customer calls with a question or concern, you guide them through.
    • Here’s what a typical day may look like:
      • Most of your time is on the phone helping members and using computer-based resources to help retrieve information. Don’t like reading off scripts? We don’t either. We help you deliver excellent service to our members without needing a script.
      • You are the caring problem solver for our members
      • Maintaining a positive relationship with our members to help them with whatever challenges they are facing
      • Look at data to help advise our members on the next course of action
      • Place follow-up calls or emails routinely
      • Participate in various projects to help you grow in your career path in the fast-paced healthcare industry
      What will my first year look like?
      • You’ll start off with an extensive training program where you’ll be provided all the information you need
      • Training includes working in the actual call center area to help you succeed right away
      • Once you leave training and join your team and manager, you will take calls that best match your skill sets
      • If you want to grow, our managers give you opportunities to increase your skill sets and take more complex calls
      • You, your team and your manager will share goals, customer feedback and metrics to help you reach all of our goals weekly
      • Our call center helps people with real healthcare challenges and you’ll get the opportunity to help people after your training
      • We offer a competitive bi-weekly salary as well as an incentive plan – which if you are successful in your role, will be paid on a quarterly basis
      • We offer education reimbursement assistance and an opportunity to earn your degree through our College for America program
      • This role is truly the backbone of our organization and gives you a true opportunity for growth within a Fortune 40 company


      What qualifications do I need to have?
      • Excited and passionate about helping solve problems – you don’t need to have a healthcare background to apply
      • Be curious about our members needs with a sincere satisfaction in providing high level of service
      • A strong communicator with good listening and computer skills and the ability to be empathetic and helpful.
      • Easy to work with and a positive attitude toward resolving different challenges throughout the day
      • Enthusiasm to work with customers on complex issues and a desire to finding resolutions

      Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran.