Operations Manager

Company Commercial Bank of California
Location Brea, CA 92821
Update 8 Day ago

Oversee operations, security and procedural issues to ensure a smooth daily operation and maintenance of consistent centralized services workflow. Manages the operations department. Interact with customers, loan officers and other staff members in the daily activities of the Operations Department. Responsible for operations, customer service, new accounts, problem resolutions and information account servicing, coordination of tellers and other functional areas. Supervision of staff includes training, planning work schedules, evaluating staffing needs.

PRIMARY FUNCTIONS (Other duties may be assigned)

Manages and provides day-to-day coordination for bank’s centralized operations area. Supervises and evaluates workflow to ensure high level of service, accuracy and meeting time deadlines.

Provide services which will include escheatment, non-post items, outgoing wires, ACH support, transit adjustment, research, branch settlement, correspondent bank reconcilement, signature card maintenance, collections, attachments, levies, subpoenas, certifications etc.

Exception item processing, branch certifications, dormant and inactive processing

Control vault cash and maintain proper level of reserve within prescribed bank limit.

Oversee and review opening of new accounts.

Keep informed on new developments and ideas that would affect operations. Exercise control over operations area and establishes goals and objectives.

Guide the formulation, implementation and coordination of operations policies, procedures and activities within the bank.

Maintain proper operational standards, which will avoid unnecessary risks and undue exposure.

Communicate Bank policies, procedures and regulations to Bank personnel and ensure compliance and the correction of any deviations.

Perform multiple operations functions in support of the operations department.

Within guideline reconcilement, balances, clears outstanding balances, responds to inquiries and processes specific reports.

Assist customers with bookkeeping issues related to account balances, monthly statements, check hold, returned items, overdrafts, service charges, stop payments, safe deposit, complex transactions such as collections and/or exchanges.

Keep accurate records of all monies involved with receiving and paying transactions.

Operations Certification-conduct and review to ensure accuracy and balancing with proper supporting documents.

Achieve individual and departmental objectives: Establish and manage priorities to ensure the effective and efficient accomplishment of departmental responsibilities.

Ensure that audit reviews are rated at above average or better, take corrective action as necessary when audit standards are not being attained.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree; and 5-10 years related experience, or equivalent combination of education and experience.

Knowledge of:
Budgets and forecasting

Vendor negotiations

Development of documented policy and procedures

Security and business continuity

Effectively manage and supervise

Enter data in personal computer and use calculator; operate telecommunications equipment and other office equipment.

Use word processing, spreadsheets, and specialized financial systems software.

Analyze, interpret, summarize and present information and data in an effective manner.

Plan, organize and prioritize tasks to meet deadlines.

Analyze and solve work problems

Follow oral and written instructions

Communicate clearly, either orally and in writing.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate computers and calculators. The employee is required to frequently sit and occasionally walk and stand to access work areas; stoop, kneel, or crouch to access or place records or files; and lift and carry records and documents, typically weighing less than 20 pounds. Specific vision abilities include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; use math and mathematical reasoning; make basic and advanced mathematical computations and projections; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with management, staff, clients, and regulators in potential conflict situations.

The employee has interfaces with management, staff, business representatives, clients, and public and private representatives.


This is primarily a sedentary office classification and the employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. The employee has interfaces with customers, staff, management, and other departmental representatives and public and private representatives. The employee may interface with upset persons in interpreting and enforcing department policies, government requirements, and company practices.


Every employee of Commercial Bank of California will be required to adhere to the Bank’s BSA policy and to follow all BSA procedures, regardless of whether they pertain directly or indirectly to the employee’s job description and duties.