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Customer Service Representative

Company Auto Club of Southern California
Location Costa Mesa, CA 92626
Update 8 Day ago
Teamwork. Integrity. Dedication.
Together, we make a difference.

Earn up to $18+ per hour, depending on experience + benefits!

What you'll do:
As a Customer Service Representative in Insurance/Membership Services in Costa Mesa, CA , you would bring your expertise to a best-in-class organization that is passionate about delivering legendary service to our members. As a representative of this team you will:
Exceed member expectations by providing first call resolution with empathy and product knowledge.
In a fast pace call center environment, engage with members who will look to your expertise for solutions and advice on their insurance policies and memberships.
Educate our members on products and services that are relevant to their needs.
Be successful by meeting or exceeding performance based goals.
Be available to work evenings and some Saturdays.

What you'll bring:
A passion for helping people and exceeding their expectations.
The confidence, job knowledge and ability to utilize available resources to provide excellent member service.
Ability to succeed in a structured, goal oriented environment.
Commitment to completing the entire duration (3-4 months) of the training schedule without interruption.
1+ years of customer experience
Call center experience is a plus
P&C experience and P&C licensing is a plus
Excellent written/ verbal/ computer skills
High School Diploma or GED required/ Some college preferred
Successful completion of Auto Club pre-employment assessments, background and drug screening

What's in it for you:
Earn up to $18.36 per hour, depending on experience
Eligibility for a performance based monthly incentive of up to 12% upon completion of training.
Additional $1.00 an hour bonus for fluency in Spanish language
Pay rate increase after successful completion of insurance training.
3-4 months of paid training to prepare you to provide legendary service to our members.
Career development towards advancement opportunities.
90% of Manager promotions come from within AAA
Over 25,000 live and computer based trainings available per year, with over 60 Leadership Development Courses.
Our wide range of departments/ product lines and geographical market create exceptional career path opportunities.

Health Care coverage for Medical, Dental and Vision
Paid Time Off (Vacation, Illness, Holiday and Flex days)
AAA paid Pension Plan
401 (k) Retirement Savings Plan
Wellness Program offering free health screenings and incentives
Employee Life Insurance
Disability Coverage
Robust Employee Rewards/ Discount Program
Discounts on automobile and homeowner's insurance
Credit Union Membership
Who is AAA?

As North Americas largest motoring and leisure travel organization, AAA provides more than 15 million members, across 21 states, with roadside assistance, travel, insurance, financial and automotive related services.

Our brand is synonymous with quality and trust. Our team members are compassionate, helpful, dedicated and driven to providing legendary service to our members.

Make AAA your next career move.

"Creating members for life by exceeding members' expectations through valuable products and legendary service."

AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider qualified applicants with criminal histories for employment pursuant to the Los Angeles Fair Chance Ordinance.