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Veterinary Assistant

Company ASPCA
Location Urbana, IL
Update 7 Day ago
300
The Veterinary Assistant I assists in management of calls that come in on the Animal Poison Control Center (APCC) hotline by obtaining a complete history, documenting exposure circumstances in the electronic medical record, calculating dosages and using in-house protocols to either manage the case or to escalate the case to a higher level technician/assistant or a veterinarian for further management. Veterinary assistants may also contribute to other projects (e.g. database research, library searches, writing, etc.) that may arise.

Responsibilities:
  • Professionally manage cases initiated by telephone, email, or fax from practicing veterinarians, animal owners and others involving animals that have been potentially exposed to an agent or disease
  • Following protocol constraints, place outbound calls to follow up on select hotline cases
  • Utilize the electronic medical record to obtain a complete case history, document exposures and detail treatment recommendations. Set pending actions to have records evaluated and closed by appropriate medical personnel
  • Consult the on-site and off-site experts as needed for additional information
  • Advance through protocol levels from 1-4 as skill level increases
  • Maintain high medical and record quality levels and respond to quality assessments provided by Director of Content and Records Management and Medical Director/VP APCC
  • Assist with special projects as requested
  • Work rotating shifts based on need as determined by APCC scheduling crew

Qualifications:

Ability to work a flexible schedule on the APCC hotline, to include weekends and holidays as needed is required, Good computer literacy and typing skills, Involvement in private veterinary practice, poison control center, or university or industrial research is beneficial, Must be self-confident, motivated, and have the ability to interact effectively with pet owners, veterinary professionals and other staff members, Must have knowledge of and experience with PCs, basic office and Windows software, e-mail and Internet searches, Must have strong interest in toxicology, Must have strong interpersonal and communications skills, Must work well with or without direct supervision

Language:

English (Required)

Education and Work Experience:

Bachelors: Animal Science (Required)

Poison Control Center Experience or Research

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). Please don’t forget to attach your resume and cover letter to complete your application.