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Community Information and Outreach Manager

Company King County
Location Seattle, WA
Update 4 Day ago
The Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, self-reliant and connected to community.

This position will join a multi-disciplinary work team within the King County Department of Community and Human Services, Developmental Disabilities Division (DDD) and be responsible for coordinating the development and maintenance of community information, education and outreach services for individuals with intellectual and developmental disabilities. These services are provided by a network of organizations that connect parents and families to support, information, education, and resources they need to effectively support their family member with intellectual and developmental disabilities.

Individuals interested in joining our team must be committed to racial, social and economic equity for all people in King County. With an equity and social justice lens, the position will assist the Division Director, Assistant Division Director, the County's Board for Developmental Disabilities, individuals, families, providers, and the State Developmental Disabilities Administration in the planning, coordination, and delivery of services and resources to meet the needs of current and future King County residents who have intellectual and developmental disabilities.

WHO MAY APPLY: The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

REQUIRED MATERIALS: Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions.

This position is exempt and not eligible for overtime. Typical hours are Monday - Friday 8am-5pm.


Job Duties:
  • Facilitate and support the coordination and management of the Division's community information, education and outreach system, including the integration of key principles and concepts that align with King County's Equity and Social Justice Strategic Plan.
  • Establish and maintain strong working relationships with government partners, provider agencies, advocacy groups and other community partners to improve the coordination of information, education and outreach activities to individuals with intellectual and developmental disabilities and their families.
  • Prepare, administer, and manage contracts with community-based service organizations to ensure compliance with federal, state, and local requirements. This includes developing and negotiating agency contracts, developing, tracking and revising program budgets, authorizing agency provider expenditures, and determining the need for contract amendments.
  • Develop program/policy recommendations and present recommendations as needed to diverse audiences.
  • Work with DCHS program evaluation staff to identify and develop measurement tools or indicators; collect, analyze, and evaluate data to determine effectiveness of programs and provide recommendations for corrective measures.
  • Conduct monitoring activities as a team member to assure compliance with federal, state and county requirements, implementation of evidence-based practices, and support for training and technical assistance needs.
  • Provide staffing support to the King County Board for Developmental Disabilities, lead board workgroups to allocate funding and other resources for services for individuals with intellectual and developmental disabilities, and assist with board development.
  • Participate in collaborative partnerships across DCHS as needed in the design, development and implementation of the Children's Crisis Outreach Response System expansion initiatives.
  • Interact with Division and Department work teams to support cross-systems work and identify opportunities for collaboration with other service systems including behavioral health, juvenile justice, and criminal justice.
  • Assist organizations that provide information, education and referral services to strengthen staff cultural competency and increase their capacity to provide appropriate bilingual and bicultural supports to individuals from diverse communities.
  • Build agendas and effectively facilitate meetings with providers, governmental professionals, advocacy groups and the general public.
  • Draft correspondence and reports for management to use in decision making, policy setting and designing applicable strategies.
  • Perform complex research and analysis and write complex analytical or program evaluation reports.
  • Respond to politically sensitive inquiries from individuals, families, agency providers, government partners, advocates, and other community members.
  • Represent the Division in multi-agency and inter-jurisdictional meetings and community meetings.
  • Perform other related duties as assigned.

Experience, Qualifications, Knowledge, Skills:

  • Bachelor's degree or an equivalent combination of education and relevant job experience to perform the job functions.
  • At least 3 years of progressively responsible experience in administration or management of social services programs.
  • At least 2 years of experience in working with volunteer boards that includes providing staffing support for board meetings, leading and facilitating board workgroups/committees, and assisting with board development.
  • Knowledge of and skill in planning, evaluating, and managing a budget consisting of multiple funding sources and subject to federal, state, and county requirements.
  • Knowledge of service delivery systems, resources and information for children with developmental delays and disabilities, individuals with intellectual and developmental disabilities, and families.
  • Demonstrated knowledge of equity and social justice principles and practices, and understanding of the effects of place, race and policy and systems-based inequities on marginalized communities and populations.
  • Ability to identify intersecting issues, conflicts, and opportunities for collaboration, including use of an equity lens for analysis.
  • Experience with building agendas, leading and facilitating effective meetings with small- and large-scale, diverse groups.
  • Experience in the areas of research, analysis, policy/program development, strategic planning processes, systems development and public involvement, and implementation.
  • Ability to develop and maintain effective working relationships with a broad range of constituents, including individuals with disabilities, parents and family members, community-based service providers, advocacy groups, and government partners.
  • Strong professional level writing skills, including experience with policy and procedure development and writing complex reports.
  • Strong oral communication skills, including experience making formal presentations to diverse audiences.
  • Ability to function sensitively in a political environment, including effectively responding to consumer inquiries, concerns and/or complaints.
  • Ability to work under pressure with tight timelines, work on a number of tasks simultaneously, and organize and prioritize work quickly in response to changing needs.
  • Ability to work with creativity and flexibility, both independently and as a team member.
  • Proficiency in the use of personal computers with working knowledge of 2010 Microsoft Office including Word, Excel, PowerPoint, and Outlook.
  • Successful criminal history background clearance from the Washington State Department of Social and Health Services Background Check Central Unit.
  • Valid Washington State Driver's License or ability to travel throughout the County in a timely manner.