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HR Benefits Representative

Company ProMedica
Location Toledo, OH 43606
Update 4 Day ago
Job Description:
ProMedica is a locally owned, nonprofit healthcare
organization serving northwest Ohio and southeast
Michigan. Driven by our Mission to improve your health
and well-being, we offer a full range of diagnostic,
medical and surgical specialties in areas such as
emergency medicine and trauma, heart and vascular,
oncology, orthopedics, neurology, and women’s and
children’s services. Today, ProMedica – a committed team
of dedicated experts, passionate volunteers and inspired
advocates – is recognized nationally for the consistent,
high-level care that we provide our communities.
ProMedica is looking for a Benefits Representative to
join the Benefits team. The Benefits Representative is
responsible for the daily administration of all benefit
plans offered by ProMedica. They will maintain employee
health benefit elections and assist employees with
questions regarding benefit eligibility and coverage.
The representative will assist in preparation of
employee benefit communications and participate in the
benefits annual open enrollment process and orientation
programs on benefits. As a benefits team member you will
Interact with employees, retirees, providers, human
resources, and payroll to ensure all employee benefit
transactions are processed in accordance with
established company policy and procedure and state and
federal law at all times.
  • Demonstrates a comprehensive knowledge of
ProMedica’s employee benefit offerings; clearly
understands eligibility requirements, coverage
design, employee contributions and enrollment
processes and procedures. Serves as a resource and
content expert when employees and members of
leadership require assistance and acts as a liaison
to the insurance providers.
  • Manage benefit administration processes, entering
information into the benefits enrollment system to
meet critical deadlines for payroll and benefits
enrollment. Demonstrate working knowledge of
benefits system, employee contributions, and
  • Duties to include monthly billing, counsel employees
on benefits, respond to and initiate customer
inquiries regarding benefits, independently resolves
problems whenever feasible, assists with
development, planning and implementation of
benefits-related activities such as annual open
enrollment and Stop & Ask sessions.
  • Establishes a collaborative relationship with
business unit leadership and all HR employees to
ensure that organization goals and objectives are
  • Manage incoming calls and customer service inquiries
for the benefits department. Provide accurate, valid
and complete information by referring to the
appropriate resources. Handle employee concerns,
provide appropriate solutions and alternatives and
follow up to ensure resolution.
  • Interprets policies and plan documents with regards
to benefits to ensure that situations are addressed
in an appropriate manner and policy is followed.
  • Reviews and verifies incoming and outgoing
documentation for completeness, accuracy and
compliance. Maintains comprehensive files to ensure
that appropriate documentation is available.
  • Maintains established departmental policies,
procedures, objectives, quality assurance programs
and safety standards.
  • Develops and presents educational materials on
benefits related topics/issues to various audiences.
Attends meeting and in-services as required.
  • Represents human resources on councils and
committees as assigned.
  • Participates and/or coordinates projects and
analytical tasks as assigned.
  • Must follow ProMedica Mission and Values at all
  • Performs all other duties as assigned.
Job Requirements:
  • Must have a bachelor degree or equivalent work
experience, equivalent experience equating to 4
years documented experience working as a benefit
administrator or specialist in a large organization
that offers a comprehensive benefit program
  • Previous experience in area of human
resources/benefits specialty preferred
  • Must be proficient with MS Office applications;
Excel, Access, Word, and Outlook
  • Must demonstrate the principles of the customer
service program despite difficult situations or
customer behavior
  • Must be able to respect value and actively support
the contributions and diversity of all team members
Qualified applicants will receive consideration for
employment without regard to race, color, national
origin, ancestry, religion, sex, pregnancy, sexual
orientation, gender identity or gender expression, age,
disability, military or veteran status, height, weight,
familial or marital status, or genetics.
Equal Opportunity Employer/Drug-Free Workplace