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Medical Support Assistant

Company Veterans Affairs, Veterans Health Administration
Location Lafayette, LA
Update 8 Day ago
300
The incumbent will provide prompt and courteous customer service when addressing Veterans, family members, and co-workers. His or herduties include scheduling, cancellation and rescheduling of Primary Care and Specialty Care appointments. Incumbent provides telephone and administrative support for multiple clinics. He or she ensures appointments are scheduled utilizing the policies, procedures and directives as written. The incumbent address the Veteran's questions, concerns, and issues related to appointments. Incumbent collaborates with necessary staff to ensure continuity of access to care. The Medical Support Assistant (MSA) - Call Agent works collaboratively with other Community Based Outpatient Clinic (CBOC) staff and services in the Healthcare to ensure prompt and accurate service for the Veteran. He or she will set priorities to meet deadlines and will assist with other duties as assigned.

Basic Requirements:
U.S. citizenship .
ENGLISH LANGUAGE PROFICIENCY: Proficiency in the English Language is required for direct patient care positions. (P.L. 95-201).

GRADE DETERMINATIONS:GS-03 MSA (Entry Level):
Experience or Education . None beyond the basic requirements.
Assignmen t. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision.

GS-04 MSA (Developmental Level):
Experience or Education . One year of experience in Clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.
Assignment . It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervision. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; scheduling appointments in accordance with VHA national scheduling guidelines.

GS-05 MSA (Full Performance Level):
Experience or Education : Requires a minimum of one year of experience at the GS-04 grade level or four years of education above high school.
Assignment. MSAs performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; along with other assigned clerical or office work duties.
This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration.
Candidates must attach a response to the KSAs for GS-05 level or below:

1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.

2. Ability to use various types of office automation equipment and software.

3. Ability to set up, organize, and maintain record systems.

4. Knowledge of basic medical terminology.

5. Ability to make appointments in a clinical setting.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WEWILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

PHYSICAL REQUIREMENTS: The work is sedentary with some walking, bending, standing, carrying of lights items occasionally necessary.

Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx . You must provide a complete Application Package which includes:
1 . Resume which includes a listing of each job, the facilities' full name and address, immediate supervisor's name, and a description of duties performed. Your Resume must indicate you are applying under Vacancy Announcement # FG-17-LM-2013341-BU. 2 . VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf ) (required).
3 . Occupational Questionnaire 4. If prior military service, include all copies of your DD Forms 214 or proof of service (required). Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf ). 5 . If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required).