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Guest Service Agent/Front Desk

Company Tharaldson Hospitality Management
Location Little Rock, AR
Update 5 Day ago
300
SUMMARY: Accommodates guests of the hotel by performing the following duties QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS:
Greets, registers, and assigns rooms to guests

Handles confidential information, including guest records, with a high degree of integrity

Promptly and effectively deals with guest requests and complaints

Answers and routes calls as appropriate; takes guest messages with accuracy

Responsible for cash drawer contents and transactions during shift

Maintains accurate records including cash flows, registration card, reservation cards, and property walks

Assists with sales and marketing efforts as directed by the General Manager

Offers and properly handles requests for wake-up calls

Records pertinent guest information in the pass-on log

Replenishes continental breakfast as needed and keeps area clean

Ensures common area/lobby is clean

Performs laundry functions as directed

All other duties as assigned

COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner

Customer Service –Responds promptly to customer needs; Responds to requests for service and assistance

Team Work – Contributes to building a positive team spirit

Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment

Organizational Support – Follows policies and procedures including but not limited to, dress code policies

Adaptability – Adapts frequent changes, delays, or unexpected events

Attendance/Punctuality – Is consistently at work and on time

Dependability – Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with alternative plan

Initiative – Asks for and offers help when needed

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently

Professionalism – Treats others with respect and consideration regardless of their status or position

Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality

Quantity – Meets productivity standards; Completes work in timely manner

Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

EDUCATION/EXPERIENCE: Less than a high school diploma; or up to one month related experience or training; or equivalent combination of education and experience LANGUAGE ABILITY: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in writing, orally, or diagram dorm. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS: None required CERTIFICATES AND LICENSES: None required SUPERVISORY RESPONSIBILITIES: None required WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals.

The employee is occasionally exposed to wet or humid conditions (nonweather); work in high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms.

The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear.

The employee is occasionally required to sit and taste or smell.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.