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Clinical Intake Specialist - Centennial, CO

Company Humana
Location Centennial, CO
Update 8 Day ago
Be a part of our Clinical Space- Provide guidance to facilitate interaction or services that connect people with lifelong well-being.

As a Clinical Intake Specialist you will contribute to the success of Humana’s business strategy by collecting broad based information and gathering resources and data in order to arm the team with the tools necessary to enhance consumer engagement, choice, and trust.

This is an office based position, Monday through Friday, 8 to 5 Mountain Time. The ideal candidate will have administrative and clerical experience; excellent communication skills both written and verbal; a background providing customer service to individuals over the phone; some healthcare experience preferred; computer proficient with Word, Excel and Outlook; and familiarity with medical terminology and coding.

Responsibilities include:
Make outbound calls to engage members and/or providers to verify clinical information
Document all calls and attach clinical information received
Create and send out written correspondence
Role Essentials
High School Diploma
Proficiency in all Microsoft Office applications, including Word, Excel and Outlook
Excellent communication skills, both verbal and written
Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems
Role Desirables
Associate’s or Bachelor’s Degree in Business, Finance or a related field
Familiarity with medical terminology and/or ICD-10 codes
Background working in healthcare
Reporting Relationships

You will report to a Frontline Leader.

Additional Information

Humana is an organization with careers that change lives—including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you’re ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.