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Administrative Assistant - Quality Assurance

Company TransPerfect
Location New York, NY 10017
Update 7 Day ago
300
RESPONSIBILITIES

The Quality Assurance Assistant directly impacts all aspects of TransPerfect’s Global Quality Management System, which is compliant to all applicable international and local statutory and regulatory requirements (e.g., 21 CFR Part 11 and GCP/ICH) as well as international standards such as ISO 9001 and ISO 17100 (EN 15038).

The Quality Assurance Assistant plays a vital role in the maintenance, establishment and development of Quality Assurance programs, policies, processes and procedures. A Quality Assurance Assistant must be a change agent that will foster a quality-driven culture, promote innovative practices that ensure quality and success, and integrate quality practices and accountability into all activities.
Investigate specific client complaints / adverse experiences / operational problems to identify root cause and design effective corrective and preventive actions; additionally, prepare and provide formal Incident Reports for clients, as needed
Responsible for daily CR/Compliance Management—review and approval, internal audits, vendor
Assist with tracking, questionnaires, Document Management—review and approval as well as training records management
Implement, monitor, evaluate and develop quality assurance and quality control activities to ensure quality of products produced by TransPerfect group of companies worldwide
Assist supervisor with any other QA activities, as required
Handle clients' request for information (RFI) questions, as needed
QUALIFICATIONS

Minimum Bachelor's Degree or its equivalent
Ability to adhere to and abide by the customer’s and company’s quality standards
Ability to multitask in a fast-paced environment
Exceptional problem solving/critical thinking skills and ability to learn new skills quickly
Superior organizational and multi-tasking skills in order to meet commitments and deadlines
Superior written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to work independently and as part of a team

Desired Skills:
Experience with EN 15038 (ISO 17100) and/or ISO 27001
Experience with ISO 9001 and/or other international standards and regulations
Work well with people from a variety of different backgrounds and cultures
OVERVIEW

For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

With annual revenues of over $500 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

TransPerfect offers a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, flexible spending account options, and a proactive and accessible HR department that focuses on the staff’s health and happiness.

TransPerfect is an equal opportunity employer.

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