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Customer Service Representative/Admin Asst - IT Focus

Company Client First
Location Albuquerque, NM 87110
Update 8 Day ago

IT Focused Customer Service Representative/Administrative Assistant

Client First needs a full time Customer Service Representative who is extremely technologically savvy and willing to take on the management of our Human Resource Information Technology (HRIS) Software as it applies to the Affordable Care Act (ACA) reporting and benefits administration. This position will also be responsible for general Administrative Duties.

Client First is a life and health insurance agency with our corporate office located in Albuquerque, New Mexico. This is an exciting newly created position, in a small yet, growing company!

At Client First, we identify strengths and weaknesses of a company's benefit plan package, offer solutions, and help navigate corporate benefit programs for the best feasible outcomes. Our team has extensive experience in policy management, and related regulation and compliance in the small, mid-size and large market segments. The Client First Team client advocacy has won them the respect and loyalty of employers, human resource professionals, and most importantly, their clients' employees.

As a standard practice of Client First LLC, we guide employers with carrier, network, and benefit choices that meet the needs of their corporate benefits strategies, as well as the needs of their employees. This includes customized solutions, network selection and transition, promoting wellness programs and consumerism, customer service and claims resolution, employee education and benefits support, compliance audits, benefits budgeting consultation and cost sharing analysis, and last but certainly not least, Affordable Care Act regulations, compliance, and strategies.

Please visit our website at


This position primarily manages our current Human Resource Information System (HRIS) software which is primarily used in Affordable Care Act (ACA) reporting and benefits administration for our clients. This position is also responsible for other general administrative duties.

Primary Duties:

  • Utilizes HRIS system for client ACA reporting and benefits administration
  • Investigates, understands, and maintains HRIS databases
  • Ongoing learning and maintenance of HRIS system
  • Data entry into HRIS System
  • HRIS database management
  • Potentially customizing the HRIS to meet client needs
  • Troubleshooting and analyzing technical issues
  • Nurture ongoing relationship with HRIS vendor
  • Train clients on the system
  • Provides general customer service support to our team of 4 employees and our clients in alignment with Client First’s client service model. Is a team player.
  • Assists with preparing spreadsheets for benefits rate analysis and paperwork for client benefit meetings
  • Answers phones
  • General administrative duties
  • Manage and understand Health Insurance Portability and Accountability Act (HIPAA) and High Tech related confidentiality
  • Preferably, is able to take on some of the responsibilities for maintaining company hardware and software. Ensures that everything is syncing, updated and working correctly. This may not be required if the right candidate doesn’t have this skillset.
  • All other duties as assigned


  • Minimum of 2 years Administrative Experience
  • High School Diploma
  • Strong Microsoft Office suite experience
  • The ability to embrace different technologies/software
  • Strong organizational skills and attention to detail
  • Must have excellent written and verbal communication skills
  • Strong customer service skills
  • Able to juggle multiple tasks and prioritize
  • Benefits, accounting or payroll experience preferred but, not required. ACA knowledge helpful but, not necessary.

Work Hours:

8am – 5 pm Monday through Friday


$12-21/hour depending on experience and education.


Medical, dental, short and long-term disability, live insurance, paid time off bank

To Apply:

Please apply through and do not contact Client First directly because we have an outside recruiting firm doing our applicant screening. PLEASE SUBMIT A COVER LETTER OR PARAGRAPH STATING WHY YOU THINK THAT YOU ARE A FIT FOR CLIENT FIRST. We want to know that you read this and that you took the time and care enough to look up our company because this is the type of thoughtful service that we expect you to provide to our clients! Thank you and have a wonderful day!

Job Type: Full-time

Salary: $12.00 to $21.00 /hour

Job Location:

  • Albuquerque, NM

Required education:

  • High school or equivalent

Required experience:

  • Administrative/Customer Service: 2 years