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Mobile Operator Support EngineerCompany Facebook
Location Menlo Park, CA
Update 11 Day ago
As a Mobile Operator Support Engineer you will be providing technical support to Facebook's mobile operator partners to help them deploy and maintain their special pricing campaigns, while also helping them to ensure a high quality experience to their subscribers. You will also work with the Infrastructure team to analyze and resolve the issues reported by Operators and evaluate possible improvements in the infrastructure deployments. The role is based out of our Menlo Park office and works with a broad range of Mobile Operators across APAC, EMEA and LATAM to integrate affordable basic Internet services including Facebook into their mobile offerings. Work closely with our Mobile Operator partners to help them deploy both Internet.org as well as Facebook's special pricing offerings onto their mobile network. This includes remotely supporting the Mobile Operator's deployment and testing of VPN connections, Header Enrichment, Special Pricing configurations and SMSC Binds from our office in Menlo Park, California.
Provide ongoing reactive technical support to Mobile Operators through a scaled ticketing system while ensuring a high quality of service. This includes troubleshooting partner's technical issues in real-time in cooperation with their engineering and 2nd level operations teams and working with Facebook's internal technical teams on resolving those issues.
Build and maintain proactive monitoring systems to ensure all Mobile Operator integrations are highly available.
Communicate partner needs to the Facebook product team to improve people’s experiences with our products.
Help scale programs by writing documentation and other materials that can be used by Operators to help them integrate with Facebook infrastructure. Previous experience as a Support Engineer, Service Engineer, IP Engineer, Packet core Engineer or Network Engineer (or similar) in the telecommunications space.
BA/BS in Engineering, Computer Science or equivalent degree/experience.
3+ years of experience in the telecommunications industry.
Understanding of standard operator infrastructure, capabilities and network protocols, especially packet core infrastructure (2G/3G and 4G), service (VAS) infrastructures, GGSN, SGSN, BSS infrastructures for provisioning and charging (online/offline charging, mediation), advanced packet core features (PCRF, DPI).
Understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model – IP, TCP, UDP, SCTP, HTTP, SMPP, GTP, Diameter, MAP, CAMEL).
Relocation assistance available for valid visa holders. As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or you may call us at 1+650-308-7837.