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Sr. Practice Manager

Company University of Miami
Location Coral Gables, FL
Update 10 Day ago
The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County; home to more than 13,400 faculty and staff from all over the world.

The University of Miami is seeking a Senior Practice Manager, Clinical for Pediatric Subspecialties. This position requires the ability to work and coordinate independently in complex communication system to carry out Pediatrics subspecialty practice management, patient relations, management of information systems, patient billing, research and teaching activities within a major Medical School Clinical Department. Responsibilities are executed under general direction, where goals and objectives of the designated unit are established and accomplished within the prescribed time frame parameters . Will supervise all non-academic administrative staff within the Pediatric Subspecialties assigned. Activities to be managed include divisional offices located at Batchelor Children's Research Institute and other UM Pediatrics practice locations. Collaborate with centralized department leadership, in conjunction with the Division Chiefs, to develop operating ,capitol and special project budgets . Monitors approved budget for the divisions and responds to requests from the leadership, including the Director of Finance, for information related to budget variances. Maintains and implements policies and procedures specific to the Pediatric Subspecialties which are consistent with the Department and University rules and compliant with state, federal; and professional regulations as well as standard policies and procedures. Performs a limited role as administrative liaison between the divisions, the department, other University Departments and Centers, UMMG and outside agencies and organizations including Jackson Memorial Hospital. Implements the clinical operations plans in conjunction with Division Chiefs, Senior Department Administrator, and the Vice Chairman for Administration, which reflect the strategic initiatives and departmental long-term plans for the Department and School. Develops management reports to track and benchmark division activities including productivity, patient access and patient satisfaction surveys. Incumbent would need to be familiar with producing variance reports related to division charges and collections, and physician work RVU's. Other reports would include those related to physician scheduling templates, clinic access and volumes. Responsible for the management, supervision, overall professional growth and coordination of activities for support staff and other non-academic staff. Establish work schedules and assignments for staff at multiple locations, according to workload and clinical volume. Direct or conduct recruitment, hiring and training of personnel. Responsible for overall performance management including disciplinary action, counseling , completing employee performance appraisals (with appropriate faculty input), developing/updating job descriptions and approving Workday employee payroll and Ume away requests. Develops and maintains division policies and procedures manual. Directs and supervises the work of the offices and practice sites. Ensures training and cross-training of new and existing employees on office procedures and practice clinical and billing electronic systems. Also, coordinates routine office activity, including telephone answering, completing personnel events. forms, expense vouchers, requisitions, travel for faculty and staff, physicians' schedules and proper coverage for absent support staff during vacations and leaves. Responsible for knowledge of up to date physician coding practice and assisting division faculty with CPT and ICD-10 coding questions to ensure proper documentation, compliance and accurate charge capture. Responsible for the monitoring reports related to quality metrics, Meaningful Use phase II, the Merit-Based Incentive Payment System (MIPS) and Press Ganey Patient Satisfaction Surveys. Coordinates facilities and equipment maintenance and upgrades as necessary. Keep and maintains inventory of office machines and equipment. Keeps yearly leasing contracts, beepers, and licenses current. Participates in the design and development/renovation of space for the business units on an as-needed-basis, including ordering appropriate equipment, instruments and additional equipment. Maintain awareness of computer technology, facilities and diagnostic equipment to ensure effective use of services.

Minimum Requirements: Bachelor's Degree in Business Administration, Healthcare administration or relevant field and five years of relevant work experience required. Strong Computer proficiency in Word, PowerPoint and Excel Spreadsheets including the use of Pivot Tables. Experience with Epic EMR preferred. Strong written and oral communication skills. Able to work in a team environment and lead/manage others. Any appropriate combination of relevant education, experience and/or certifications may be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. The University of Miami is an Equal Opportunity/Affirmative Action-Veteran/Disability Employer. Come join us!

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University of Miami School of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.