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Airport Customer Service Agent (Part-time) - Greenbay, WI

Company United Ground Express
Location Green Bay, WI
Update 10 Day ago
As a Customer Service Agent (CSA), you will be an important part of our customers’ travel experience. You’ll assist customers with check-in, boarding, and manage aircraft arrivals and departures safely and efficiently. Assignments may consist of, but are not limited to, working at the ticket counter, boarding gates, baggage services, and cargo handling. Most importantly, you’ll create a welcoming environment for our customers.

Major Responsibilities/Activities
Greet customers
Communicate with customers and ensure they have information about their flights
Assist customers with reservations and boarding passes
Resolve disservice situations (e.g., determine alternate flight options for delayed, cancelled or missed flights, change/rebook a reservations)
Open/close aircraft door before flight departure and upon flight arrival, including operating jet-way when applicable
Ensure compliance with UGE and Federal Aviation Administration (FAA) regulations and policies
Load, unload, and transfer baggage, cargo and mail from carts, conveyor belts, and containers, on and off aircraft.
Drive and operate motorized equipment (e.g., conveyor belt)
Read and interpret aircraft load sheets, checked baggage tags, and cargo labels
Other duties as assigned

High school diploma/GED or equivalent, or equivalent experience required

Must be 18 years of age or older.
Good communication and interpersonal skills.
Ability to develop relationships with customers and co-workers.
High level of ownership and accountability.
Enthusiastic about aviation industry.
Must be able to perform well in high-pressure situations
Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.)
Must be legally authorized to work in the US for any employer without sponsorship.
Must be able to clear a United Ground Express background check and a fingerprint-based criminal history check.
Must be eligible to obtain and maintain credentials necessary for the position. Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances.
Must be able to pass a pre-placement physical abilities test, hearing and vision tests, and drug screen.
Must comply with United Ground Express’ Anti-Drug and Alcohol Misuse Prevention Policy.

Previous service related experience helpful (retail, hospitality, etc.)

Essential Physical Functions
The ability to lift baggage up to 70 pounds, in the lobby, planeside, and in the confinement of an airplane’s cargo hold is necessary.
Work schedules will span over a 24/7, 7 day/week operation including weekends, holidays and overtime as needed. Flexible work shifts will be assigned and can include late nights and early mornings.
Regular attendance and punctuality in accordance with United Ground Express’ policies are required. Overtime available/required depending upon operational need.

Work Environment
Must be willing to work outside in all weather conditions (e.g., rain, snow, cold, heat, humidity) and in baggage areas that are open to the outside weather conditions.
Must be willing to work in extreme weather conditions for extended periods of time.
Must be willing to work where there will be exposure to high noise levels.
Must be willing to work in a high-pressure, safety-sensitive, deadline driven environment.