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Airport Customer Service Agent (Part-time) - Greenbay, WI

Company United Ground Express
Location Green Bay, WI
Update 7 Day ago
As a Customer Service Agent (CSA), you will be an important part of our customers’ travel experience. You’ll assist customers with check-in, boarding, and manage aircraft arrivals and departures safely and efficiently. Assignments may consist of, but are not limited to, working at the ticket counter, boarding gates, baggage services, and cargo handling. Most importantly, you’ll create a welcoming environment for our customers.

Major Responsibilities/Activities
  • Greet customers
  • Communicate with customers and ensure they have information about their flights
  • Assist customers with reservations and boarding passes
  • Resolve disservice situations (e.g., determine alternate flight options for delayed, cancelled or missed flights, change/rebook a reservations)
  • Open/close aircraft door before flight departure and upon flight arrival, including operating jet-way when applicable
  • Ensure compliance with UGE and Federal Aviation Administration (FAA) regulations and policies
    • Load, unload, and transfer baggage, cargo and mail from carts, conveyor belts, and containers, on and off aircraft.
    • Drive and operate motorized equipment (e.g., conveyor belt)
    • Read and interpret aircraft load sheets, checked baggage tags, and cargo labels
    • Other duties as assigned
  • High school diploma/GED or equivalent, or equivalent experience required

  • Must be 18 years of age or older.
  • Good communication and interpersonal skills.
  • Ability to develop relationships with customers and co-workers.
  • High level of ownership and accountability.
  • Enthusiastic about aviation industry.
  • Must be able to perform well in high-pressure situations
  • Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.)
  • Must be legally authorized to work in the US for any employer without sponsorship.
  • Must be able to clear a United Ground Express background check and a fingerprint-based criminal history check.
  • Must be eligible to obtain and maintain credentials necessary for the position. Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances.
  • Must be able to pass a pre-placement physical abilities test, hearing and vision tests, and drug screen.
  • Must comply with United Ground Express’ Anti-Drug and Alcohol Misuse Prevention Policy.

  • Previous service related experience helpful (retail, hospitality, etc.)

Essential Physical Functions
  • The ability to lift baggage up to 70 pounds, in the lobby, planeside, and in the confinement of an airplane’s cargo hold is necessary.
  • Work schedules will span over a 24/7, 7 day/week operation including weekends, holidays and overtime as needed. Flexible work shifts will be assigned and can include late nights and early mornings.
  • Regular attendance and punctuality in accordance with United Ground Express’ policies are required. Overtime available/required depending upon operational need.

Work Environment
  • Must be willing to work outside in all weather conditions (e.g., rain, snow, cold, heat, humidity) and in baggage areas that are open to the outside weather conditions.
  • Must be willing to work in extreme weather conditions for extended periods of time.
  • Must be willing to work where there will be exposure to high noise levels.
  • Must be willing to work in a high-pressure, safety-sensitive, deadline driven environment.