Family Advocate Knox Case Manager Knoxville, TN

Company Omni Family of Services - Omni Visions, Omni Community Health, 3LS
Location Kingston, TN 37763
Update 9 Day ago
POSITION DESCRIPTION Position Title: RCP Family Advocate FLSA Status: Non-Exempt Reports To: RCP Program Director Division: Regional Office

Omni Community Health: Omni Community Health is a full-service, statewide behavioral health organization helping to heal children and adults. Our mission is to be the provider of choice for people and agencies needing innovative, quality family and community services which improve lives, by people taking care of people.

The RCP is critical to achieving this focus by providing treatment and counseling to our clients. Omni Community Health employees are required to model the company’s mission, vision and values in the course of their employment.

Summary: The RCP Family Advocate provides flexible, wraparound case management services to children and families within the continuity of care context. This includes advocacy for services within the community, social services system, educational and health system of services. The family advocate safeguards the dignity and protects the rights and individuality of each caregiver under his/her care.

Essential Duties and Responsibilities: • Responsible for preventing client abuse by adhering to all policies and procedures, attending periodic training, reporting suspicious and inappropriate behavior, and following mandatory abuse reporting requirements • Receives referrals and schedules in-home assessment to determine family needs, as well as the safety and well-being of the children and caregivers • Verifies eligibility and re-determination of eligibility, completes required documentation and assists family in completing forms • Formulates case plans with the family • Assists families in accessing public and private community resources and makes referrals as needed • Assists caregivers in obtaining services and in understanding the policies and procedures of programs such as DCS, DHS, Juvenile Court, schools, health services, etc • Makes monthly contact with caregivers and children via telephone, home visits or office visits • Maintains current case records • Provides emotional support to the caregiver and children • Attends scheduled staff meetings, trainings and other agency/program meetings as scheduled • Participates in weekly supervision • Collaborates as a team member • Facilitates/Co-facilitates Caregiver Support Groups • Facilitates/Co-facilitates Children’s Activity Groups (Support Group) • Executes duties in accordance with agency policies, purposes and objectives • Recognizes the impact of race, ethnicity gender, sexual orientation, social class, environment and religion on client problems and therapist interventions • Other duties as assigned

Other Skills and Abilities: Omni Community Health is committed to the philosophy of lifelong learning and expects all employees to continue their personal and professional development. RCP’s must have the ability to work independently as well as collaborate with the treatment team. Possessing good time management and organizational skills is vital to the position as well.

Qualifications: Must have a Bachelor’s Degree in a human services field, or who by training or experience has the ability to effectively determine the needs of relative caregivers and match those needs with appropriate services.
Key Success Indicators: Must be aware of the OCH Continuous Quality Improvement (CQI) Process and the specific Key Service Indicators (KSI) relevant to the duties and functions of the assigned job. As part of this understanding, the employee will demonstrate behaviors and activities that contribute to the overall quality of the organization’s services and processes. These processes include but are not limited to providing quality client care, compliance, productivity, charting/documentation, and risk management. The employee uses the CQI/KSI process as a way to continually self-evaluate and assess quality and outcomes in regard to service delivery and organizational goals as well as a forum to provide/receive bidirectional feedback from Senior Leadership.

Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance, and reliable transportation. Certification in proper crisis prevention initiatives and universal precautions required. If required, TB (PPD) test, completed within 30 days of hire date.

Other Qualifications: Must be able to work flexible hours and overtime as needed. Requires frequent travel.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 20 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 3+ hour(s) on a task.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Promotion & Advancement: To be considered for promotion to a higher classification, the employee must meet the personal and professional development requirements as established in the individual development plan, have demonstrated strong on-the-job performance and meet the length of service requirements. Please see your supervisor or manager for additional details.