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Customer Transformation, Senior Strategy Partner

Company Highmark Health
Location Pittsburgh, PA
Update 8 Day ago

This job supports the executive leadership of the Organization with a range of strategy activities essential to ensuring the Organization's goals. Provide analytical/strategic thinking and leadership support that enables project teams to isolate business issues, design and execute analytics for studying business issues (market research, scenario planning, forecasting, market share, profitability, etc.), develop technical content (competitive intelligence, market trend analysis), support development of formal recommendations to senior levels of organizational leadership, create documents (go-to-market or operational strategies, etc.) that inform critical strategic issues and decisions, support the planning, communication, and management of the enterprise strategy, and/or support the execution of enterprise strategic initiatives through a disciplined process and approach.

  • Work with business/market owners to identify key business issues, apply right analytical framework, develop solution and recommendations, represent findings to stakeholders, and own the outcome.
  • Manager major strategy projects comprised of internal and/or external consulting resources.
  • Provide periodic informal work guidance/direction to junior team members; provide performance input and recommendations to management for development/training plans. May have supervisory responsibilities on a project basis.
  • Develop analytical frameworks, approach, and methodology best practices to analyze strategy issues.
  • Consult with business owners to identify, clarify, and resolve complex issues critical to the success of the initiative.
  • Coordinate initiative impacts with other strategic initiatives to ensure alignment of the overall strategy.
  • Work on other Enterprise level strategy projects as needed.
  • Other duties as assigned or requested.


  • Bachelor's Degree

  • Master’s Degree - MBA, MPH, MD, JD, or Master's of Engineering


  • 7 years of related work experience
  • 2 years of consulting experience (external or internal) or equivalent combination of experience and advanced degree

  • Extensive knowledge of health insurance and/or provider operations
  • Experience in operational improvement, change management, capability roadmaps, and/or program management
  • Thorough knowledge of membership, rates, financial, economic, and competitive data
  • Significant experience working across teams and managing relationships in a matrixed environment
  • Experience working with health plans, physicians, and other providers
  • Support the planning, communication, and management of the enterprise strategy

  • Understanding of the health care industry trends and challenges
  • Demonstrated relationship, influencing, collaboration, and teamwork skills. Needs to be able to lead cross-functional, cross-BU teams in complex projects and handle internal politics of change
  • Strong project leadership/management skills
  • Strong emotional intelligence, with servant leadership mindset
  • Focus on impacts to the customer of decisions rendered
  • Proactive in driving change and continuous improvement
  • Team management skills
  • Deep analytical skills, with the ability to structure and perform complex analytics


0% - 25%


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