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Caseworker ICM (Intensive Case Management)

Company International Rescue Committee in Phoenix
Location Glendale, AZ 85302
Update 8 Day ago

*** Interested applicants MUST apply on our website to be considered***


Founded in 1933, the IRC is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. One aspect of the IRC is to provide assistance to refugees resettling in the United States. The IRC opened an office in Phoenix, Arizona in 1994 to provide reception and placement services to newly arrived refugees. The office resettles over 750 refugees per year and provides numerous program services to assist refugees from their arrival through citizenship.

Job Overview:

The Caseworker provides resettlement services to newly arrived refugees to achieve self-sufficiency in Phoenix, Arizona. The Caseworker develops service plans to match individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources based on client eligibility. The Caseworker also participates, as required, in program planning and service development through committees, task forces and work groups. The Caseworker operates under moderate supervision with latitude for the use of independent judgment and initiative.

Major Responsibilities:

  • Ensuring the best possible initial resettlement experience for each client, from point of entry to successful assimilation. This includes assurance that appropriate pre-arrival services are in place (suitable housing, living essentials such as food, furniture and household supplies) and access to appropriate services is established (public welfare, medical, primary and secondary education, ESL).
  • Providing individualized support, referral, and advocacy services to newly-arrived refugees and other eligible clients, by assessing and evaluating each client’s distinct needs.
  • Independently developing reasonable self-sufficiency plans and timelines for each client and managing client expectations during the resettlement period.
  • As part of the Direct Service team ensuring that clients are provided the tools they need to meet their established goals and objectives.
  • Assessing and monitoring client progress to ensure goals are being attained, designated resources are being maximized, and modifying initial resettlement plans as required.
  • Providing additional adjustment assistance to clients requiring extended case management services beyond the initial resettlement period.
  • Ensuring compliance with case file management and reporting requirements.
  • Additional related duties as assigned

ICM Tasks

The Intensive Case Management (ICM) Caseworker will work on addressing barriers to health and wellness for refugee clients, who include clients with serious medical and mental-health conditions; Congolese clients; the elderly; LGBTI clients; single mothers; and victims of sexual and gender-based violence. The ICM Caseworker will be responsible for providing comprehensive support to ICM clients to address barriers to social determinates of health, assist with recruiting and managing Interns and volunteers for the ICM program,

  • Supports, educates and empowers clients to achieve self-sufficiency during ICM service periods. This includes navigating U.S systems, public transportation and orientation to new environment
  • Coordinates timely service provision in accordance with the requirements of the USRP. This includes reception at the airport, home visits, cultural orientation, and enrollment in public benefits, English as a Second Language (ESL) classes, health care, employment services, school enrollments and other referrals and services
  • Conduct health and wellness client assessments at 3 months, 6 months, and 12 months after ICM enrollment
  • Educate clients on U.S. healthcare and social service systems
  • Assist with the recruitment and management of volunteers for the ICM program.
  • Supervise ICM AmeriCorps member

Job Requirements:

  • A 4 year degree, with an emphasis in Social Work or an equivalent field of study preferred. This may be substituted by some formal education and the skills and knowledge typically acquired through 2-3 years of relevant work experience.
  • Two + years of related provisional work experience (in addition to the above). A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environment.
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
  • Proven ability to contribute both independently and as a key team member.
  • Self- starter with excellent problem solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
  • Fluency in written and spoken English and another language, Arabic and Somali language preferred.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook).
  • Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc).

Working Environment :

  • Both a standard office work environment and ‘field time’ throughout the service delivery area

This is a full-time, benefit eligible position with a starting wage between $16.75 - $17.50/hour.

Benefits include: generous paid vacation, access to medical, dental and vision insurance, employer paid short-term disability, long-term disability and life insurance and 403B retirement savings.

To apply for this or other positions please visit our website and search for open positions in Phoenix, AZ:

*** Interested applicants MUST apply on our website to be considered***

Job Type: Full-time

Salary: $16.50 to $17.25 /hour

Required education:

  • Bachelor's

Required experience:

  • case: 2 years

Required license or certification:

  • Driver's License