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IT Associate-Downtown/ Chicago Loop

Company Oak Street Health
Location Chicago, IL
Update 9 Day ago
Company: Oak Street Health
Title: IT Associate
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive, and integrated care right in our patients’ communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, and Michigan at 24 locations, and soon will open locations on the East Coast starting in Pennsylvania. Visit to learn more.

Role Description
The IT Associate role is an integral part of our growing team.

Responsibilities include:
Tier 1-3 level support
Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. (The IT Associate will work closely with our Help Desk professionals)
Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi
Assisting with the implementation of IT strategy
Assist with company expansion and network infrastructure
Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment
Working with vendors to manage network infrastructure
Deploying hardware for new employees
Keep accurate inventory of all IT related equipment
The IT Associate will report to the IT Help Desk Manager/VP of Operations.
What we’re looking for

We’re looking for motivated, experienced professionals with:
Phenomenal customer service skills
Ability to communicate clearly
Flexible and positive attitude
Passion for technology and using it to solve problems
High level of organization, reliability, and independence
Orientation toward detail
Demonstrated PC skills (MS Office, Google docs)
Ability to research emerging technologies and make recommendations that benefit our business
Past professional experience in a fast-paced environment
Knowledge of data center environments, hosting services, networks, and software as a service (SaaS)
Presentation skills (ability to train new hires on basic usage / setup when starting)
Ability to document networks physical / logical, topology
Experience in designing medium to large WAN networks
Setup wireless networks within
Network design and implementation
At least 2-3 years help desk experience, 2-3 network experience
Experience working with a multiple OS (MS, Chrome, Mac)
Associate's Degree required, Bachelor's degree preferred
US work authorization
A car (work related driving expenses will be reimbursed)
Understanding of imaging software a plus
VMware experience a plus
Sonicwall firewall experience
Visio experience
Cisco experience
Why Oak Street?
Oak Street Health offers our coworkers advantages that can’t be found in other clinical workplaces, including:
Generous benefits, including paid vacation/sick time, retirement options, as well as health, vision and dental benefits
HQ (the “Treehouse”) is located in the heart of Downtown
High levels of responsibility and rapid advancement
Supportive and fun culture
Opportunity to be at the forefront of a revolution in healthcare
Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of our co-workers.
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to