carrierlist.co : Today's work recruitment is quite competing, that may be why should you work prudently and it's not a tricky thing to do. carrierlist.co gives you opportunity to get it done so that you could make the best conclusion inside better technique to acquire swift and much better consequence. This way you will get better probability along with more secure reside in the future. UnitedHealth Group is amongst the corporations you can rely on to offer your household suitable as well as much better live later on. Getting started with the corporation can make people competent to achieve your current objective much easier along with make your own dream be realized.

To produce the corporation eye-sight along with vision happens true; UnitedHealth Group is wide open intended for brand new location as Position as Customer Service Representative (Flexible Schedule) Companies UnitedHealth Group in Superior, WI 54880 in January 2018 in Superior, WI 54880 begin from January 2018. Everyone who's keen on stuffing this kind of nonincome producing, you should participate in this kind of Position as Customer Service Representative (Flexible Schedule) Companies UnitedHealth Group in Superior, WI 54880 in January 2018 January 2018 recruitment inside Superior, WI 54880. It can be encouraged for those members to organize almost all essential specifications for this career recruitment method, since the process will need someone to offer ideal spec the business wishes just for this location. If you are that you will be one which can load the actual options, you can search you just read further information about Position as Customer Service Representative (Flexible Schedule) Companies UnitedHealth Group in Superior, WI 54880 in January 2018 January 2018 in Superior, WI 54880 below.

.

Customer Service Representative (Flexible Schedule)

Company UnitedHealth Group
Location Superior, WI 54880
Update 10 Day ago
300
Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! We provide the support and structure; you provide the interest and motivation.

You like working with people. Even more so, you like helping them. This is your chance to join a team dedicated to helping our members and their families every day. As a member of our Customer Service team, you’ll join us on a mission to not only deliver the best customer service in the health care industry, but the best customer service. Period. Your compassion and people skills combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while doing your life’s best work.SM

This Customer Service Representative position is an ideal opportunity for individuals looking for flexibility in their work schedule or who want more flexibility in balancing work/life commitments. This is a temporary position that has flexible seasonal shift hours. Summer hours are limited, while Fall through Spring are full-time (40 hours/week) Monday - Sunday with a maximum of 960 hours worked per year. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7am - 9 pm) Monday - Friday and (8:00am - 4:30pm) on the weekends. This schedule is subject to change based on business needs. It may be necessary, given the business need, to work occasional overtime. Our office is located at 4316 Rice Lake Road, Duluth, MN 55811. This location is easily accessible via public transportation with NEW bus route options in December 2017!
This is a temporary casual employee position with the potential to move to regular full time employee.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Competitive Base Hourly Wage

Quarterly Performance Based Incentive Plan

Paid Training

Multiple Work Shifts Available

Eligible Day #1 for Company 401(k) Savings Plan

Company Career Path Program

Employee Discounts

Employee Awards & Recognition

Business Casual Dress code

Corporate Facility Features (i.e. mother’s room, ATM, café services, exercise facility, onsite IT support) Primary Responsibilities:

Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.

Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best options, maximizing the value of their health plan benefits

Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member

Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

Provide education and status on previously submitted pre-authorizations or pre-determination requests

Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance

Required Qualifications:
Prefer 1 year prior experience in an office setting, call center setting or phone support role, but not required

An education level of at least a high school diploma or GED

Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs

Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments)

Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member

Proficient problem solving approach to quickly assess current state and formulate recommendations

Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

Flexibility to customize approach to meet all types of member communication styles and personalities

Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience

Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material

There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on-line pre-screening test(s) (or what we call an assessment) that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.