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Front Desk Concierge

Company Solid Properties
Location Washington, DC 20009
Update 7 Day ago

In this role, the qualified candidate will be part of a team of Property Management professional at a mid-rise luxury building in the U Street Corridor. S/he will handle resident concerns at the front desk of a luxury residential boutique building. The ideal candidate will have excellent problem solving skills, possess leadership capabilities, and have exceptional customer service skills.

Key Responsibilities

  • Meet, greet and direct residents & guests in a courteous and professional manner
  • Serve as the company/property ambassador and provide exceptional customer service at all times
  • Manage administrative requests from residents, i.e. maintenance requests and lockouts
  • Verify and record visitor, contractor and vendor information
  • Receive and process incoming and outgoing laundry, shipments and or mail/packages
  • Alert residents to arriving guests, vendors and deliveries
  • Answer calls professionally and assist callers with directions or instructions for the building
  • Maintain logbooks for visitors, contractors, keys, elevators, incident reports, and daily activities
  • Communicate professionally and effectively with residents, guests, managers and colleagues
  • Train newly hired associates in company procedures and policies
  • Respond to customer and employee issues at the front desk and forward issues to the Resident Manger or Community Director if unable to resolves
  • All other duties as assigned

Required Qualifications

  • Hospitality/concierge experience, or strong face-to-face customer service experience within a professional services setting
  • Exceptional interpersonal skills as this job requires frequent interactions/communications with residents, guests and property managers/Owners
  • Excellent problem solving skills and the ability to anticipate, identify, address and prevent problems appropriately, as well as address conflict in a calm and professional manner
  • Excellent decision making skills and the ability to work independently as well as in a team

Additional Attributes

  • Possesses a positive attitude and a professional demeanor, and encourages team members to do so the same
  • Reliable, highly organized, detailed, courteous, friendly, professional, amiable and proactive
  • Exercises thorough follow through, is able to prioritize work, and is responsive to service needs
  • Ability to multi task work using computers & phone systems
  • Maintains high standards of personal appearance and grooming
  • Eager to learn and take on additional responsibility
  • Ability to accept and adapt to change
  • Welcomes constructive criticism
  • Flexible and willing to stay past the end of shift, as well as cover additional hours/days as demanded
  • Loyal and hardworking
  • Fluent in the English language, second language a plus
  • Ability to performs well under pressure

Physical Requirements

  • Must be able to sit, stand, reach, bend and stoop for extended periods of time
  • May be required to lift up to 30 lbs

Candidates must consent to a background check and drug screening test as part of the pre-employment hiring process.

Job Type: Full-time

Salary: $15.00 to $18.00 /hour

Hours: 11pm-6am

Street Parking Only or Metro

Required education:

  • High school or equivalent

Required experience:

  • Hospitality: 4 years

1 day ago - report job

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • Hospitality or Property Management: 1 year