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Patient Information Supervisor

Company Fairview Health Services
Location Edina, MN
Update 8 Day ago
The Patient Information Supervisor is responsible for managing the operations of designated staff. Provides work flow direction and management that is consistent with achieving department and organizational objectives. Other duties include achieving coordination, consistency, and integration in the operation of the clinic site, assisting in the development and implementation of policies and procedures, assisting in strategic planning and budgeting, and leading and/or participating in improvement projects/teams.

Job Expectations:

Provides direction and leadership to designated staff
Actively supports the recruitment, orientation, and promotes the engagement of all designated staff
Accountable for initial and ongoing competencies for staff
Ensures effective and timely communication of relevant information as appropriate
Provides guidance to ensure performance management aspects such as mentoring, coaching, individual development etc. are in place and holds staff accountable to expectations
Fosters an environment in which the team holds each other accountable to Fairview behaviors and values
Works collaboratively with leadership and other organizational partners to ensure efficient and safe day to day operations of the site(s)
Anticipates and responds to physician/provider staffing needs and assures that support staff are appropriately scheduled to maximize efficiency, access and patient demand
Performs appropriate due diligence to resolve patient and staff concerns
Collaborates with leadership to help collect data through use of reporting in order to analyze, forecast, plan and direct clinic operations
Promotes, supports and participates in process improvement, quality initiatives, and innovation
Practices as a financial steward; provides input as appropriate related to clinic budget

Organization Expectations, as applicable:

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on as assessment of learning needs of patient/care giver.
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with all relevant laws, regulation and policies
Performs other duties as assigned.

**This position will support the Edina and Uptown clinics.

Job Qualifications:

Minimum Qualifications to Fulfill Job Responsibilities:


Associate's degree in healthcare, business or related field required
1-2 years of demonstrated leadership experience


Bachelor's degree in healthcare, business or related field required

3-5 years of previous supervisory/management experience

Are you ready to transform healthcare with us?
For more than 100 years, Fairview has been meeting community needs and achieving breakthrough medical advances in care. We are committed to providing our patients and their families with the very best care and the very best experience. Fairview has seven hospitals and medical centers and more than 90 primary and specialty care clinics throughout the state.

In partnership with the University of Minnesota, Fairview is an academic health system committed to nation-leading research and educating tomorrowÂ’s physicians and health care professionals. We serve patients from across the state of Minnesota, the upper Midwest and beyond.

True to our values of dignity, integrity, service, compassion and innovation, our employees are improving patient lives and driving a healthier future. Consider being part of our team today.

EEO/AA Employer/Vet/Disabled
All qualified applicants will receive consideration without regard to any lawfully protected status.