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Claims Specialist - Automotive

Company GWC Warranty
Location Wilkes-Barre, PA
Update 6 Day ago
GWC Warranty is the nation's leading provider of vehicle service contracts sold through independent and franchised car dealers. Since 1995, GWC has been keeping drivers on the road by providing exceptional claims administration and expansive coverage options while delivering a "No Worries, Just Drive" experience to drivers nationwide. GWC Warranty has been a trusted partner of over 20,000 car dealerships nationwide.

Are you someone that is looking to move from retail into corporate? If so, this is your opportunity to make the transition! We are looking for candidates with retail automotive experience wanting a career change into the corporate side. The ideal candidate will have automotive repair and parts knowledge along with exceptional customer service skills. If you are an Automotive Parts Specialist or Automotive Technician, this would be a great opportunity for you!

We are located in the Coal Street Complex, above the WBS Penguins Corporate Office in an ultra-modern office. We have a fun work environment supported by our creative Employee Activities Committee (EAC), an engaged leadership team and a collaborative culture. We offer industry competitive wages and a comprehensive benefits package including medical, dental, vision, health savings accounts, flexible spending accounts, life and disability insurance, 401k with company match, Employee Assistance Plan, paid holidays, paid time off and more.

Job Title: Claims Specialist

Reports to: Claims Manager

FLSA: Non-exempt

Status: Full-Time

Location: Wilkes-Barre, PA

Summary :
Claims Specialists are responsible for investigating and adjudicating Vehicle Service Contract (VSC) claims. As the first person a customer may come in contact with, Claims Specialists have the responsibility of promoting a friendly, fair and responsive Best-In-Class customer experience. Additionally, our Claims Specialists embrace and contribute to our continuous improvement environment (CI) culture.

Job Responsibilities :
Conducting thorough coverage investigations and validating component coverage and labor rates

Investigating claims to determine specific mechanical failure

Leveraging labor and part resource tools and negotiating to deliver superior outcomes

Proactively communicating with key stakeholders to ensure a Best-In-Class claims experience

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements :
High School Diploma or equivalent is required. A college degree is strongly preferred.
Minimum 2-5 years of work experience, preferably in the automotive repair or parts industry
Strong automotive repair and claims technical knowledge
Superior organizational, customer service and negotiation skills
Must have a “student mentality” and a desire to develop skills and grow within the company
Must be able to successfully pass a pre-employment drug screen and a comprehensive background check
Must be authorized to work in the U.S.

Want to know what it’s like to work here? Check out our employee testimonial videos found at our website at

Apply Now!

GWC Warranty is an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.