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Administrative Assistant/Receptionist

Company Paintbrush Assisted Living and Memory Care
Location Fresno, CA 93722
Update 5 Day ago
300

Paintbrush Assisted Living and Memory Care is hiring a part-time/on call Concierge, this position includes weekends.

Experience in an office setting and strong administrative/clerical skills are a must. Previous experience working with seniors is a plus.

Flexibility is a must. The hours of this position may vary from time to time, but will primarily include the following shifts:

Monday 4pm - 8pm

Tuesday 4pm - 8pm

Thursday 4pm - 8pm

Saturday 4pm - 8pm

Sunday 4pm - 8pm

Must pass DOJ/FBI background check, TB and drug tests, and physical.

We ask that you apply, IN PERSON, at 4356 W Ashlan Ave, Fresno 93722.

JOB DESCRIPTION

Concierge

GENERAL STATEMENT OF POSITION

Under general supervision, perform concierge duties by disseminating information involving visitors calling in person or on telephone; operate telephone console or switchboard. Performs general clerical duties.

REPORTS TO – Business Office Manager

POSITION CLASSIFICATION AND LOCATION

Job Code/Title – Job Code #187 - Concierge

Business Title – Concierge

FLSA Classification – Non-exempt

Job Category – Regular Full-Time/Part-Time

Work Schedule – VariesLocation – Paintbrush

Essential Functions:

The following duties are normal for this position. These are not exclusive or all-inclusive. Other duties may be required and assigned.

Work Duties

  • Answer all incoming calls in a professional manner; may use a telephone console or switchboard; locate individuals, take messages if necessary; may receive or transmit faxes
  • Greet and give directions or information to residents, team members, visitors, guests and vendors
  • Perform routine filing and general clerical duties; may type or word process correspondence, reports and other assignments for the department
  • Balance and manage cashbox and receives payment for incidental purchases by residents or team members
  • Maintain current files of emergency information on all residents
  • Post memorial notices
  • Notifiy security of any problems
  • May operate postage machine and prepare mail for pick-up and forwarding mail
  • May type newsletter and menu for Department of Dining Services
  • May relate messages via two way radio and pager system
  • Sort mail; sign for packages and contact appropriate person
  • Perform emergency call procedures according to established policy
  • May post charges for dining room, tray service and beauty shop to resident accounts
  • Attend in-service training workshops and meetings as required
  • Provide effective and courteous service to all residents, guests and co-workers
  • Perform other related essential duties as required
  • Promote and protects the rights of each resident

Seniority Spirit

  • Embrace the Seniority Sprit program
  • Consistently and actively implements program elements at Seniority’s sales offices
  • Support the program elements by daily implementation and participation of functions [i.e. huddles] and demonstration of the Foundational Documents
  • Display behavior that produces good customer service to all people with whom interactions occur

Teamwork and Communication

  • Participate in team activities, meetings and practices
  • Actively build productive relationships with others
  • Practice “conversations for action” to understand and meet internal and external customer conditions of satisfaction This includes but is not limited to:
  • Identifying key customers and department interdependencies and setting up regular conversations that build strong partnerships and actions toward a shared outcome
  • Conducting regular meetings with team members, colleagues and customers that address actions, concerns, possibilities, and planning
  • Display ability and willingness to contribute to team by communicating effectively and consistently; follows team rules and procedures; participates in team decision making and problem solving; and offers new ideas and suggestions to maximize team performance
  • Engage in conversation to understand the conditions of satisfaction of job duties:
  • Identify shared understanding of desired outcomes
  • Initiate regular conversation to ensure outcomes are met

General and Organizational

  • Display behavior that supports the Seniority mission, vision, values, organizational

standards and policies; consistently perform position responsibilities in a professional and ethical manner

  • Build knowledge and remain current on information, results and/or news related to the clients’ business that may impact revenue generation, sales/marketing strategies or the business and professional relationship with the client
  • Maintain professional knowledge, skills and expertise; keeps current in trends, new practices or designs in the sales and marketing field
  • Pursue job-related professional development
  • Monitor own work performance and adjust; seek help as needed to fulfill job duties
  • Understand and follows company and department policies and procedures
  • Understand and adhere to federal and state laws governing employee and resident rights
  • Protect confidential information of team members, residents, community, Seniority, Inc. and vendors
  • Conduct work tasks safely and according to the community safety program
  • Show eagerness and flexibility completing other duties as assigned

MINIMUM REQUIREMENTS:

Education – High school diploma or equivalent Experience/Training – Two (2) years of related work experience in general office work with some experience working with older people; or any equivalent or combination of training and experience which provides the required skills, knowledge and abilities to perform essential functions of the position Certificates, Licenses, Registrations

  • First Aid certification
  • Criminal reference clearance from Department of Justice and FBI prior to initial presence in the community
  • Health screening and T.B./CXR clearance
  • Valid driver’s license

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB:

Knowledge

  • Concierge techniques and communication skills
  • General office operations, functions, and procedures including collating and expediting office procedures
  • Terminology used within the department
  • Use of telephone consoles or switchboards
  • The principles of organization and functions of the retirement community
  • Modern office practices and procedures
  • Typing, word processing, telephone etiquette and procedures and use of standard office equipment
  • Computer software skills including: Microsoft Office, Word, Excel, and PowerPoint
  • Keep current knowledge and required certifications for quality care and services mandated by federal and state law, and other regulating agencies

Workstyle Characteristics

  • Integrity – honest and ethical
  • Cooperative – pleasant with others, good-natured, and cooperative
  • Dependable – reliable and responsible, fulfilling duties
  • Attention to Detail – careful about detail and thorough in completing work tasks
  • Concern for Others – sensitive to other’s needs and feelings; helpful and understanding
  • Adaptable/Flexible – open to change (positive or negative) and to variety in the workplace
  • Stress Tolerance – accept criticism and deals calmly and effectively with stress situations
  • Independent – develop own way of doing job tasks; guide self with little or no supervision; depend on self to complete tasks
  • Initiative – willingness to take on challenges and responsibility
  • Leadership – willingness to lead, take charge, and offer opinions and direction
  • Achievement/Effort – establish and maintain personally challenging achievement goals and exert effort toward mastering tasks
  • Analytical thinking – analyze information and utilize logic to address work-related issues and problems

Judgment and Reasoning Ability

  • Ability to apply common sense understanding to semi-repetitive tasks
  • Ability to use independent judgment in fairly routine situations such as whether or not to relay confidential information
  • Ability to apply principles of rational systems
  • Ability to use judgment and respond calmly in stressful situations
  • Ability to focus on results, persevere and drive for the goal line

Language Ability and Interpersonal Communication

  • Ability to comprehend and correctly use a variety of informational documents which may include:
  • Deposit summaries and cash receipts
  • Insurance forms
  • Utility/vendor bills
  • Office supply forms
  • Postage meter chart
  • Time cards
  • Telephone messages
  • Work orders
  • Service orders for copier
  • Endowment Forms
  • Weekly meeting minutes
  • Payments for resident meal tickets, monthly fees and extra charges
  • Ability to comprehend a variety of reference books and manuals which may include:
  • Supply catalogs
  • Rolodex and resident files
  • Resident chart census book
  • Community newsletter
  • Telephone equipment manual,
  • Job description book,
  • Dictionary and thesaurus
  • Vendor ledger and utility ledger
  • Ability to prepare letters of correspondence, memos, transmittals, charge slips cash receipts, census reports, mileage reports, transportation requests, daily reports, fax message log, insurance forms, time cards, work orders, weekly menu and/or newsletters using prescribed format and conforming to all rules of punctuation, grammar, diction and style
  • Ability to communicate effectively with residents and families, team members, administrators, supervisor, residents, vendors, doctors offices and pharmacies, potential residents and department heads verbally and in writing

Mathematical Ability

  • Ability to add, subtract, multiply and divide and calculate decimals, ratio, percentage and fractions and determine time, weight and measures

Environmental Adaptability

  • Ability to work effectively in an office environment
  • Ability to work effectively in a health care environment

Job Type: Part-time

Job Type: Part-time