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Luxury Residential Concierge

Company NFC Amenity Management
Location Seattle, WA 98121
Update 5 Day ago
300

NFC Amenity Management is rapidly growing in the Seattle Area!! We are seeking experienced hospitality professionals to serve in Residential Concierge positions:

Open shifts are Saturday and Sunday 3pm-11pm.

Responsibilities

  • Greeting residents and guests according to company standards
  • Maintaining ownership of the process of resolving resident and guest complaints
  • Interact with all residents, showing genuine appreciation
  • Provide knowledgeable and comprehensive information about the surrounding areas
  • Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns
  • Assist in the scheduling of move-ins and move-outs
  • Scheduling and facilitating deliveries
  • Monitoring surveillance cameras
  • Monitoring and securing the lobby
  • Walking the premises to ensure the highest standards are being maintained
  • Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, pet walking, housekeeping, grocery delivery, etc.
  • Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors
  • Facilitating Realtor and potential buyer visits
  • Arranging airport and local transportation by establishing a network of competent and reliable companies
  • Scheduling dinner reservations upon request
  • Follow all company policies and procedures, including the company grooming standards
  • Maintain confidentiality of proprietary information and resident identification
  • Enforcing safety procedures
  • Logging and announcing visitors
  • Comply with quality assurance expectations and standards
  • Display a positive and enthusiastic attitude by being a team-player
  • Enforcing safety procedures
  • Aiding in Resident Event Planning

Qualifications

  • A "people pleaser" at heart
  • Display a desire to exceed expectations with every interaction
  • Flexible and organized
  • Able to work under pressure
  • Dependable and detail-oriented
  • Basic knowledge and experience with Microsoft office products and the internet
  • Must be able to stand for long periods of time
  • Proactive and productive
  • Strong customer service skills. Initiates innovative ways to bring value to the community
  • Outstanding interpersonal skills
  • Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property
  • A strong desire to succeed and advance
  • Ability to complete a criminal background check and drug test if selected for the position 1-2 years of customer service experience, ideally in concierge field
  • Pleasant, positive and professional demeanor, no visible tattoos, and men must be clean shaven
  • Experience working with demanding clientele
  • Excellent communication skills- both oral and written
  • Strong Multi-tasking skills a must
  • Strong ability to assess a situation, show good judgment, and resolve conflicts
  • Attentive to details with excellent follow-through skills

Compensation

  • $17ph with growth into a managerial position possible. Prior managerial experience is a plus, and takes you to the top of the list.

Company Overview

NFC Amenity Management, one of the nation's largest health club, concierge and spa management firms, operates more than 220 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2800 employees delivering the highest standards and commitment to every project we undertake. An aggressive growth plan for the company allows for upward mobility for those ready for an exciting and rewarding career with us

Job Type: Part-time

Salary: $17.00 /hour

Required experience:

  • Luxury Customer Service/Hotel-Hospitality background: 1 year