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Strategic Account ExecutiveCompany McKesson
Location United States
Update 10 Day ago
Every single McKesson employee contributes to our mission—by joining McKesson Pharmacy Systems you act as a catalyst in a chain of events that helps millions of people all over the globe. We understand the importance of a system that works together. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Your expertise, drive and passion can help us improve everything we touch, from providers to payers to pharmacies. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
McKesson's MPS division has an opening for a Strategic Account Executive. This position may be based in our Moon Township, PA, Livonia, MI office or may be remote based. This position requires 25-35% overnight travel.
The Strategic Account Executive is responsible for maintaining a high and consistent level of quality service, customer support, satisfaction and retention for assigned customers in the Chain and Large Outpatient base. The assigned customers will primarily consist of those deemed as key strategic accounts and larger customers by site count. This role is responsible for understanding and socializing the customers’ strategic direction to internal teams and must provide executive level communications and presence with the customers. This role will own the optimization of the products and services that are utilized post go-live and will work collaboratively with peers and key departments to provide a high level of client support.
The Strategic Account Executive provides a single point of contact to manage overall customer satisfaction associated with all MPS products and services. The Strategic Account Executive will develop and maintain relationships with customers to collaborate with other McKesson business units including US Pharma, MacroHelix, Supplylogix, and HVS on strategic and tactical solutions to secure customer satisfaction, contract extensions and add-on sales.
Understand the customer’s short and long term strategies, using that information to identify opportunities to optimize the customer’s business, demonstrate additional value in MPS solutions, improve profitability and/or reduce overall cost of operation.
Develop and maintain key customer relationships at the executive and operational level. Lead MPS (and MPTS) customer business reviews, including strategic roadmap, value that MPS/MPTS solutions bring to customer, developing a thorough understanding of customer needs and determining opportunities for MPS to meet those needs in new and unique ways.
Manage assigned accounts following implementation to ensure overall client satisfaction, including contract adherence, financial obligations, and communications. One McKesson liaison for customer with other McKesson Business Units – US Pharma, AccessHealth, Supplylogix, MacroHelix.
Educate others about the customer and advocate on customers’ behalf to make sure their needs are understood and addressed appropriately to provide assistance with needs and future growth strategies.
Establish routine communication with Customers to develop understanding of their business and strategic needs. Also create ongoing communication with Support and Product Managment Teams to drive continuous improvement, by providing customer and market insight to develop strategies which meet customer expectations and ensure collaboration & teamwork across departments.
Serve as a key consultant for internal McKesson teams to represent assigned customers for internal discussions on timelines, functionality, and related projects.
Identify and refer sales opportunities to internal sales teams and other One McKesson business units.
Primary lead for Issue Escalation for assigned customers to drive continued response and accepted solutions through colloborative communication with internal teams and customer.
5+ years Account/Project Management, Customer Relationship Management/Support
- Healthcare or Pharmacy industry experience
- Demonstrated Account or Project Management skills to prioritize the needs of multiple projects in a fast-paced environment
- Strong communication skills: verbal, written and presentation skills at an executive level. Able to communicate issues in a clear and articulate fashion while showing creativity and innovation in presenting ideas. Able to effectively influence stakeholders and facilitate team projects.
- Strong collaboration and negotiating skills to interface with customers and internal departments.
- Previous working experience in the Pharmacy industry recommended but not required
- Technical aptitude and technical knowledge of MPS-supported systems preferred
- Willing to take ownership and lead by example.
- Positive, professional demeanor and presentation in all internal and client interactions.
- Ability to identify, analyze and evaluate problems and opportunities and recommend and implement potential solutions.
BS degree or equivalent experience in Healthcare Practice Management or Medical Billing. Masters degree preferred
General Office Demands
25-35% overnight travel required
Benefits & Company Statement
We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.
It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Pharmacy Systems & Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.
At McKesson, we believe we can empower healthcare. And it all starts with you.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
: United States
: United States-Pennsylvania-Moon Township, United States-Michigan-Livonia
: Sales/Client Management
: McKesson Rx Tech Solutions
: Yes, 25 % of the Time
: Jul 13, 2017