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Care Advocate - Crisis Line

Company UnitedHealth Group
Location San Diego, CA
Update 8 Day ago
Care Advocacy! Access and Crisis Line for the County of San Diego!

You're looking for something bigger for your career. How about inventing the future of health care? UnitedHealthcare is offering an innovative new standard for care management. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Our growth is fueling the need for highly qualified professionals to join our elite team. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Join us. Take this opportunity to start doing your life's best work.(sm)

Due to our ongoing business relationship with the County of San Diego, OptumHealth Behavioral Solutions is seeking a full-time Care Advocate . The successful candidates will be responsible for taking inbound calls on behalf of the San Diego Access and Crisis Line . This includes a high volume of calls related to crisis intervention, suicide prevention and substance abuse issues. In addition, the Care Advocates will review and respond to Treatment Authorization Requests (TARS) for inpatient admissions from facilities throughout the County of San Diego.

Friday 12:30PM - 11PM

Saturday 12:30PM - 11PM

Shift Differentials will apply

As part of this position, you will be required to be granted and maintain access to the County of San Diego's electronic health record, Anasazi.

What makes your clinical career greater with UnitedHealth Group? YOU can improve the health of others and help heal the health care system. You can work with in an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.

Required Qualifications:
California Licensed Master's degree level clinician in: Psychology, Social Work, Counseling or Marriage and Family Counseling, or a Licensed Ph.D. / PsyD Psychologist OR Bachelors in Nursing with Psychology experience

Licenses must be active and unrestricted for the State of CA

3+ years of clinical experience in the Behavioral Health field, including taking and responding to crisis calls and / or situations

Solid computer proficiency, must be able to type and navigate within a Windows based environment

Strong communication skills, written and verbal

Must be able to work at least 1 of the available shifts

Preferred Qualifications:
Bilingual in Spanish

Inpatient experience

Dual diagnosis experience with mental health and substance abuse

Previous experience working in a fast-paced, high volume work environment

Previous experience in a telephonic role Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.